Techno-Functional Consultant - Salesforce Platform

Role Overview :

We are seeking an experienced Techno-Functional Consultant with deep hands-on expertise in Salesforce SPM (Sales Performance Management) and SPIFF (Sales Performance Incentive Fund & Commission) platforms.

The ideal candidate will bridge business requirements and technical delivery owing end-to-end implementations from discovery through go-live and hyper-care. Consultant will work closely with Sales, Finance and HR stakeholders to design, configure, and integrate commission automation solutions that scale across Amdocs enterprise.

Key Responsibilities :

- Lead end-to-end implementations of Salesforce SPM and SPIFF for salesforce implementation.

- Translate complex incentive compensation plans (tiered, quota-based, KICKER, co-sell, SPIFFs) into scalable Salesforce configurations.

- Conduct discovery workshops, gap analysis, and solution design sessions with Sales Ops, Finance, and HR stakeholders.

- Own functional design documents, solution design documents and test scripts for all compensation components.

- Configure SPM objects: Compensation Plans, Incentive Rules, Quotas, Attainment Logic, Payment Schedules, Draw & Clawback policies.

- Develop and review Apex classes, triggers, LWC components, and integrations (REST/SOAP APIs) supporting compensation workflows.

- Design and implement data integrations between SPM and upstream/downstream systems (ERP, HRIS, CRM, Billing).

Functional Expertise :

- 7+ years in Salesforce with 3+ full-cycle SPM / ICM implementations (must have).

- Deep knowledge of compensation models: quota attainment, accelerators, decelerators, SPIFFs, MBOs, team vs. individual splits.

- Strong Sales Cloud knowledge (Opportunities, Products, Pricebooks, Territories).

- Experience with commission dispute resolution and payment approval flows.

- Familiarity with revenue recognition principles and Finance/GL alignment.

- Skilled in writing FDDs, user stories, process flows, and data mapping sheets.

Technical Expertise :

- Proficient in Apex (classes, triggers, batch, queueable), SOQL/SOSL, and LWC.

- Hands-on REST/SOAP API integrations for SPM data feeds (ERP sync, HRIS roster).

- Experience with data migration tools: Data Loader, Informatica, MuleSoft, or NiFi.

- Knowledge of Salesforce Flows and automation best practices.

- Experience with native Salesforce Spiff plan design, rep-facing dashboards, estimate features.

- Exposure to Revenue Cloud / CPQ and the quote-to-cash lifecycle.

- Knowledge of Agentforce / Einstein AI use cases within Sales Performance workflows.

Certifications Requirement :

- Salesforce Certified Platform App Builder

- Sales Cloud Consultant

- Revenue Cloud Consultant

- CPQ Specialist

- Agentforce Specialist

- Platform Developer

(ref:hirist.tech)