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Elsner Technologies pvt ltd
Customer Support Executive (B2B – US Market)Elsner Technologies pvt ltd • Ahmedabad, Gujarat, India
Customer Support Executive (B2B – US Market)

Customer Support Executive (B2B – US Market)

Elsner Technologies pvt ltd • Ahmedabad, Gujarat, India
30+ days ago
Job description

Hello,

Role: Customer Support Executive (B2B – US Market)

Shift: 7:30 PM – 5:00 AM IST (10:00 AM – 7:00 PM EST )
Working Days: 5 (Monday to Friday)
Location: Ahmedabad, Gujarat ( On-site)
Experience: 2 - 3 years
Employment Type: Full-Time

Job Overview:

We are looking for a proactive and customer-focused Customer Support Executive to manage wholesale B2B customer support for our US-based business. The ideal candidate should have excellent English communication skills, experience with Shopify, and the ability to provide exceptional support to dealers, distributors, and customers.

Key Responsibilities:

  • Handle inbound and outbound calls with B2B customers, dealers, and distributors.

  • Create, process, and manage orders using Shopify.

  • Manage product returns, exchanges, and warranty claims through the Redo platform.

  • Respond to customer queries via phone, email, and text in a timely and professional manner.

  • Support sales inquiries and maintain strong customer relationships.

  • Coordinate with internal teams to resolve customer issues efficiently.

  • Maintain accurate records of customer interactions and order updates.

  • Identify opportunities to enhance customer satisfaction and support business growth.

Requirements:

  • Excellent verbal and written English communication skills with a neutral accent.

  • Experience handling US-based customer support or B2B business communications.

  • Hands-on experience with Shopify (mandatory).

  • Knowledge of returns and warranty processes; Redo platform experience is an advantage.

  • Strong customer service and relationship management skills.

  • Ability to work independently in a fast-paced environment.

  • Strong organizational skills and attention to detail.

  • Reliable internet connection and a professional remote work setup.

Preferred Qualifications:

  • Experience in B2B customer support, wholesale account management, or sales support.

  • Experience working with US-based customers, dealers, or distributors.

  • Understanding of eCommerce operations and order management processes.

Let's Connect!

. Skillset Required: Customer Support, B2B Customer Support, English communication skills, Shopify, Handling inbound and outbound calls, Order management, Product returns management, Warranty claims processing, Redo platform, Phone/email/text communication, Sales support, Customer relationship management, Cross-functional coordination, Record keeping, Customer satisfaction enhancement, Relationship management, Attention to detail, Organizational skills, Remote work setup management
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Customer Support Executive (B2B – US Market) • Ahmedabad, Gujarat, India

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