Senior Technical Support Analyst

• Resolve high-priority Application Support Tickets.
• Work in close collaboration with Product Management and Product Engineering teams to cater technical needs of end user/customer.
• Any new process or change to an existing process to be documented and/or creating new SOPs.
• Perform impact analysis and manual testing.
• Ensure change management processes are compliant with audit requirements.
• Ticket customer issues and track them to closure.
• Perform support functions in rotational shift environment on bi-weekly basis.
• Comply with additional customer-specific controls, where relevant.
• Improve processes by ensuring operating procedures are up-to-date and relevant.
• Enhance application quality by identifying and recommending areas of improvement.

Position Schedule Requirements

• Should be flexible to work in a rotational USA shift timing. (IST 09.30PM to 06.30AM)
• Candidate should be willing to follow the USA holiday calendar.

Skills Required
Application Support, Manual Testing, Product Engineering, Ms Sql, Product Management, Change Management