Service Delivery Lead_F&A

About Welspun

Welspun World is one of India's fastest growing global conglomerates with businesses in Home Textiles, Flooring Solutions, Advanced Textiles, DI Pipes, Pig Iron, TMT bars, Stainless Steel, Alloy, Line Pipes, Infrastructure & Warehousing.

At Welspun, we strongly believe in our purpose to delight customers through innovation and technology, achieve inclusive & sustainable growth to remain eminent in all our businesses. From Homes to Highways, Hi-tech to Heavy metals, We lead tomorrow together to create a smarter & more sustainable world.

Job Purpose/ Summary

The Service Delivery Lead will be responsible for end-to-end delivery of Finance & Accounts (F&A. services across multiple locations, ensuring high-quality execution, adherence to SLAs, and strong stakeholder engagement. The role will act as the single point of accountability for service performance, governance, and continuous improvement across business units.

Job Title

Service Delivery Lead_F&A

Job Description
The Service Delivery Lead will be responsible for end-to-end delivery of Finance & Accounts (F&A. services across multiple locations, ensuring high-quality execution, adherence to SLAs, and strong stakeholder engagement. The role will act as the single point of accountability for service performance, governance, and continuous improvement across business units.

Principal Accountabilities
Own and manage endtoend FA service delivery including Procure to Pay P2P Order to Cash O2C Record to Report R2R and Financial Planning Analysis FPA supportbrCoordinate with respective Centers of Excellence COE teams to ensure timely and qualitative deliveries enhancing customer satisfactionbrEnsure timely and accurate execution of processes in line with defined SLAs and KPIs driving standardization and harmonization across locationsbrMonitor service performance to ensure consistent delivery excellence and proactively manage escalations for timely resolutionbrAct as the primary interface for business stakeholders and leadership teams building strong relationships with internal clients across regionsbrDefine track and manage SLAs KPIs and operational metrics publishing dashboards and performance reports to leadershipbrLead governance forums including weekly monthly and quarterly reviews ensuring structured communication and followupsbrLead and manage crosslocation FA teams driving performance management coaching and development to build a highperformance culturebrIdentify opportunities for process improvement automation and digitization driving Lean Six Sigma initiatives and efficiency improvementsbrEnsure compliance with internal controls audit and regulatory requirements overseeing billing and ensuring timely collections

Key Interactions

Stakeholder Engagement ,Top Management,Mid Management

Experience

10

Competency Name

Competency Name Proficiency Level Business & Commercial acumenProficient EntrepreneurshipProficient Global Mind-setProficient People ExcellenceProficient Process OrientationProficient SAP/ERP Data ManagementProficient Knowledge of Accounting PrinciplesProficient Service DeliveryProficient

Additional Section (Can Be Added, If Required.

NA


Skills Required
Sap Erp, Lean Six Sigma