I2C DS Collection & Dispute Mgmt Team Lead

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Finance

Job Sub Function:

AP/AR

Job Category:

People Leader

All Job Posting Locations:

Pune Maharashtra India

Job Description:

DePuy Synthes is recruiting for a I2C DS Collection & Dispute Mgmt Team Lead located in Maharashtra India.

Job Overview

Reimagine the possibilities at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the worlds largest and most broadly-based healthcare company.

As a member of our Global Finance team you will have exclusive access to a network of financial professionalslocatedin over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

At J&J Global Finance we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective more efficient and improve customer experience. We are proud to be an equal opportunity employer.

This role will be part of the Global Services Finance team in theInvoice to Cashprocess area. The Global Services Finance organization provides best-in-class cost-effective financial services and compliancein a J&J wayto our Operating Companies around the world.

ITCCollections & Dispute ManagementTeam Lead-is responsible formanaging and overseeing end to end service delivery in the Invoice to Cash Collection and dispute function for specific business MRCs and markets

Key Responsibilities:

Collections & Accounts Receivable Management

• Own strategic management of customer collections and open receivables for complex andhighvalueaccounts through proactive engagement negotiation and advanced dispute resolution techniques.

• Influence and drive desired customer payment behavior tooptimizecash flow improve Days Sales Outstanding (DSO) and mitigate credit risk.

• Lead performance management of collection KPIs against Service Level Agreements (SLAs)identifyinggaps and driving corrective actions.

• Perform advanced AR forecasting trend analysis and root cause analysis toanticipaterisks and enable proactive portfolio management.

• Provideseniorleveloversight and decision making on Sales Order Releasing activities within defined authority limits escalating risks asappropriate.

Dispute Management

• Ownendtoenddispute lifecycle for a portfolio of strategically importanthighrisk orhighrevenuecustomer accounts from investigation through resolution and financial posting.

• Act as a Senior Subject Matter Expert (SME) for complexnonstandard or escalated disputesleveragingdeep functional and business knowledge.

• Manage and overseenondisputedcredits revenue adjustments and reconciliation activities ensuring accuracy compliance andtimelyresolution.

• Provideexpert guidance escalation leadership and solutioning support to internal stakeholders to resolve complex customer and revenue issues.

• Participate in or leadcustomerfacingnegotiations to resolve disputes protect revenue and strengthenlongtermcustomer relationships.

• Proactivelyidentify prioritize and execute process improvement opportunitiesleverageavailable technology and tools and ensure sustained audit readiness and controls compliance.

Collaboration & Stakeholder Engagement

• Serve as a key strategic partner to Customer Service Sales Supply Chain Deliver Revenue and Finance teams to driveendtoendI2C effectiveness.

• Act as a trusted advisor and escalation point for internal stakeholders on collections disputes revenue and customer risk matters.

• Influencecrossfunctionaldecision making by providing insights recommendations and risk assessments.

• Support leadership through advanced analysisexecutivereadyreporting andhighimpactspecial projects as.

Qualifications:

Education:

• A minimum of a bachelors level degree or equivalent is preferably in accounting finance or related business discipline.

• CPA CMAMBAand/or other financial certificationsispreferred

Experience and Skills Required:

• 4-6years of relevant work experience

• Has an End-to-end Invoice to Cash process experience (Cash Applications Credit Management Collections/Dispute Management) with extensiveexpertisein the latter (Collections/Dispute Management) and preferably in the same Industry as J&J Healthcare/Pharma Preferred.

• Strong customer engagement skills (includingabilityto manage difficult customers) for both internal and external stakeholders.

• Capable of shaping and defining solutions and strategies for customer portfolios

• Advanced Negotiation and communication skills

• Able to support and prepare foundational analysis for evidence-based decision making.

• Present results and strategies to senior leadership.

• Change ManagementSkills preferred

Required Knowledge Skills and Abilities:

• Fluent in English for communication for both oral and written
• Technologyproficiencyin Microsoft Office and ERP
• Strong collaborationinfluencing change and communication skills with strategic mindset.

Preferred KnowledgeSkillsand Abilities:

• Knowledge of SAP systems
• Foreign language capability is a plus
• Experience from BPO or shared services center of a multinational corporation and even local companies with relevant experience.
• Digital/ intelligent automation capabilities.
• Foreign language capability is a plus

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be required regulatory approvals and other customary conditions and approvals. Should you accept this position it is anticipated that following conclusion of the transaction you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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#DePuySynthesCareers

Required Skills:

Preferred Skills:

Accounting Accounts Payable (AP) Accounts Receivable (AR) Analytical Reasoning Consulting Detail-Oriented Developing Others Execution Focus Financial Analysis Financial Recordkeeping Financial Reports Financial Risk Management (FRM) Inclusive Leadership Leadership Multi Currency Accounting Numerically Savvy Process Optimization Process Oriented
Employment Type : Full-Time
Experience: years
Vacancy: 1