AnalystSr. Analyst CRM & BI Expert

Key Responsibilities

• Collect analyze and interpret large marketing and customer data sets to identify trends opportunities and areas for improvement
• Integrate multiple data sources to enable a holistic cross-channel view of the customer
• Execute monitor evaluate campaign performance and provide insights for optimization
• Prepare reports dashboards and presentations for stakeholders to support decision-making
• Conduct complex ad-hoc analyses to drive METROs business objectives
• Collaborate with cross-functional and country CRM/marketing teams to align activities with business objectives
• Ideate and launch tier systems points-based rewards and exclusive membership tiers Upsell cross sell.
• Ensure data accuracy and maintain structured documentation for analysis process

Continuous improvement:

• Proactively identify process improvement opportunities and implement effective solutions
• Enhance efficiency and optimize service delivery within the GSC

Skills & Competencies

• Strong analytical mindset with expertise in marketing and CRM and Business Analytics
• Highly organized with a structured approach and strong attention to detail
• Effective time management skills; adaptable and able to work in a fast-paced environment
• Advanced data analytics and automation skills including processing and transformation of large datasets
• Proficiency in Power BI advanced Microsoft Office applications (Excel PowerPoint) and advance knowledge of database structures and query languages (SQL) Python MicroStrategy Adobe Journey Optimizer Salesforce Marketing Cloud DAX measures ETL Looker Studio.
• Excellent communication skills both written and verbal
• Demonstrated ability in project management and coordination
• Ability to work independently and in cross-functional teams executing CRM analyses for multiple stakeholders
• Agile and results-oriented working style with strong self-organization skills
• High level of initiative and motivation combined with a friendly and professional demeanor
• Fluency in professional English; other languages are a plus

Qualifications :

Qualifications

• 38 years of relevant experience in Marketing CRM CRM activation or other commercial functions
• Bachelors or Masters degree in Business Economics Statistics or a related field
• Experience in retail wholesale or FMCG industries is a strong plus
• Exposure to international or multi-market environments is an advantage

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1