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Mentor Onboarding Manager - EdTech

Mentor Onboarding Manager - EdTech

TI StepsChennai, India
11 hours ago
Job description

Mentor Onboarding Manager

  • We are seeking a dedicated Mentor Onboarding Manager to ensure a seamless onboarding experience for subject matter experts (mentors) joining our EdTech platform.
  • This role is crucial for the successful integration of mentors, impacting the quality of our educational offerings and the overall user experience.
  • The ideal candidate will leverage their experience in EdTech or HRTech to develop and implement effective mentor engagement strategies.

Key Responsibilities :

  • Develop and implement comprehensive onboarding programs for mentors, tailored to the specific needs of the EdTech platform.
  • Manage the end-to-end onboarding process, including communication, training, and resource allocation.
  • Create and maintain onboarding materials, such as guides, tutorials, and FAQs, to support mentors.
  • Collaborate with cross-functional teams (e.g., product, engineering, and content) to ensure a smooth onboarding experience.
  • Monitor mentor engagement and satisfaction, identifying areas for improvement and implementing solutions.
  • Provide ongoing support and communication to mentors, addressing their questions and concerns promptly.
  • Analyze onboarding data to identify trends and insights, using this data to optimize onboarding processes.

    • Qualifications / Requirements :

  • Degree in Education, Human Resources, or a related field.
  • Minimum of 3 years of experience in onboarding, training, or program management, preferably within an EdTech or HRTech environment.
  • Proven ability to develop and implement effective onboarding programs.
  • Excellent communication, interpersonal, and organizational skills.
  • Strong project management skills, with the ability to manage multiple projects simultaneously.
  • Experience with mentor engagement strategies and creating a positive mentor experience.

    • Preferred Skills / Attributes :

  • Familiarity with learning management systems (LMS) and other educational technologies.
  • Experience using data analytics to improve onboarding processes.
  • Strong presentation and facilitation skills.
  • Ability to work independently and as part of a team.
  • Adaptability and a proactive approach to problem-solving.

    • (ref : iimjobs.com)

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    Onboarding Manager • Chennai, India