No longer accepting applications
Cloud Operations Support Engineer
Insight Globalthane, maharashtra, in1 day ago
Job descriptionOversee daily operations and ensure SLA adherence across global support shifts. Coordinate handoffs between regional teams to maintain continuous coverage. Act as the primary escalation point for high-priority incidents. Mentor and coach support engineers to improve technical and operational performance. Collaborate with engineering and infrastructure teams to improve support workflows. Track team metrics and report on performance, ticket volumes, and resolution times. 2+ years of experience in cloud operations, system administration, or technical support. Familiarity with cloud platforms (e.g., AWS, Azure, GCP). Experience with ticketing systems (e.g., ServiceNow, Jira). Basic scripting or automation skills (e.g., PowerShell, Bash) is a plus. Strong communication and documentation skills. Willingness to work in rotating shifts aligned with the follow-the-sun model. Follow-the-sun coverage with handoffs between India, Mexico, Egypt, and the US. Rotating shifts to ensure 24 / 7 operational support.
Title : Cloud Operations Support Engineer
Pay : 10-18 LPA Fixed per Annum
Location : Remote
We are building a Cloud Operations Support Team to provide 24 / 7 coverage using a follow-the-sun model . This team will be responsible for monitoring, troubleshooting, and resolving cloud infrastructure issues across global environments. We are hiring 5 Support Engineers (Level 1 and Level 2) based in India
This team will serve as the first and second line of defense for cloud operations, escalating complex issues to our Level 3 engineering team as needed.
Responsibilities
For Support Engineers (Level 1 & 2) :
- Monitor cloud infrastructure and respond to alerts and incidents.
- Triage and resolve support tickets related to system performance, access, and configuration.
- Perform routine system administration tasks (e.g., user provisioning, patching, backups).
- Escalate unresolved or complex issues to Level 3 engineering teams.
- Document troubleshooting steps and resolutions in the ticketing system.
- Collaborate with peers across time zones to ensure seamless handoffs and coverage.
For Team Lead :
Qualifications
Support Engineers :
Work Model
Create a job alert for this search
Cloud Engineer • thane, maharashtra, in
Related jobs
- Promoted
Cloud Support Operations Engineer II
ConfidentialMumbai The Cloud Product Specialist are responsible for the maintenance, upgrades and automation which support the security and stability of MicroStrategy Cloud Environments.
This person uses his / her knowl...Show moreLast updated: 30+ days ago
- Promoted
Specialist - Cloud Operations
ConfidentialMumbai Vertical Head - IT Security & IT Infrastructure (Core).Information Technology & Digital.Always ensure cloud infrastructure and services availability.
Deploy, configure, and maintain Azure, AWS-based...Show moreLast updated: 30+ days ago
- Promoted
Cloud Operations Engineer - AWS
Spring HR Services LLPMumbai Designation : CloudOps Engineer Experience : 5+ Years Location : Mumbai Quali...Show moreLast updated: 30+ days ago
- Promoted
AWS Cloud Engineer
ProgliteMumbai, IN Infrastructure & System Administration : .Deploy, manage, and optimize EC2 instances across dev, test, and production environments.
Perform system administration and troubleshooting for Linux and Wind...Show moreLast updated: 30+ days ago
- Promoted
- New!
Cloud Operations Support Engineer
Insight Globalnavi mumbai, India Cloud Operations Support Engineer.This team will be responsible for monitoring, troubleshooting, and resolving cloud infrastructure issues across global environments.
This team will serve as the fir...Show moreLast updated: 22 hours ago
- Promoted
Cloud Architect
iVedha Inc.thane, India Seeking a highly experienced Cloud Architect to design and oversee robust, scalable, and secure.Architect end-to-end cloud solutions (public, private, hybrid) with a focus on reliability, security,...Show moreLast updated: 16 days ago
- Promoted
Cloud Engineer
SysTechCorp IncThane, Maharashtra, India Title : Cloud Engineer Location : - Virtual Experience : 5-7 Years Expected Bill rate : 25 LPA Experience in AWS cloud – Lambda based microservices GitLab CICD experience GitHub CICD experience (GitHub...Show moreLast updated: 1 day ago
- Promoted
Senior Cloud IAM Engineer (AWS / Okta)
Vertex AgilityThane, IN Senior Cloud IAM Engineer (AWS / Okta) – Remote.Vertex Agility | Agile On-Demand Solutions.Are you passionate about identity management and cloud security? Vertex Agility is looking for a Senior Cl...Show moreLast updated: 1 day ago
- Promoted
Cloud Operations Engineer
ConfidentialNavi Mumbai, Mumbai, India Minimum 5 years of hands-on experience with Google Cloud Platform (GCP).Minimum 3 years of experience in Kubernetes administration.
GCP Certified Professional – Mandatory.Rotational shifts (includin...Show moreLast updated: 5 days ago
- Promoted
Senior Cloud Support Engineer II (SDK)
ConfidentialMumbai The Cloud Product Specialist are responsible for the maintenance, upgrades and automation which support the security and stability of MicroStrategy Cloud Environments.
This person uses his / her knowl...Show moreLast updated: 30+ days ago
- Promoted
Cloud Platform Operations Engineer
ConfidentialMumbai Cloud Architecture and Engineering : .Design, build, and deploy solutions on Microsoft Azure, following industry best practices and enterprise standards.
Develop standardized architectural blueprints ...Show moreLast updated: 5 days ago
- Promoted
Cloud Engineer
ACL Digitalthane, maharashtra, in You’ll win us over if you have : .Deep expertise in AWS Cloud Services and IaC (CloudFormation).A solid understanding of CI / CD and DevOps principles.
Manage and optimize AWS services including S3, Dyn...Show moreLast updated: 1 day ago
- Promoted
Cloud Engineer
Searce Incmumbai, maharashtra, in The ‘process-first’ AI-native modern tech consultancy that's rewriting the rules.As an engineering-led consultancy, we are dedicated to relentlessly improving the real business outcomes.Our solvers...Show moreLast updated: 30+ days ago
- Promoted
Cloud Ops Engineer
ConfidentialMumbai, India Domain / Vertical-Financial Services (preferred).Qualifications Educational - BSc / MSc / MCA / BE : IT or Computer Science.
Certification - • AWS Certified Solutions Architect (Associate / Professional).AWS C...Show moreLast updated: 5 days ago
- Promoted
Cloud Spend Optimization Engineer
Abacus.AIThane, IN We’re seeking an engineer with expertise in optimizing AWS cloud costs.In this role, you’ll drive cost efficiency across our infrastructure by analyzing usage, automating optimizations, and guiding...Show moreLast updated: 30+ days ago
- Promoted
System Engineer (Cloud Ops)
ESDS Software Solution LimitedMumbai, Maharashtra, India We’re Hiring : System Engineer – CloudOps at ESDS Software Solution Ltd!.Are you passionate about cloud infrastructure, IT operations, and proactive problem-solving?.
Manage and monitor cloud infrast...Show moreLast updated: 1 day ago
- Promoted
Support Engineer- Cloud
ConfidentialMumbai This role requires strong product / domain and solutions knowledge, understanding of customer networks, and awareness of technology evolution.
You will also be involved in pre-emptive support and soft...Show moreLast updated: 30+ days ago
- Promoted
Cloud Support Migrations Engineer
ConfidentialMumbai The Strategy Cloud Team provides unparalleled customer service to all customers, partners, and internal personnel of Strategy.
The Cloud Systems Contact (CSC) is responsible for managing all operati...Show moreLast updated: 30+ days ago