Cloud Support Migrations Engineer

The Role :   The Strategy Cloud Team provides unparalleled customer service to all customers, partners, and internal personnel of Strategy. The Cloud Systems Contact (CSC) is responsible for managing all operations within a team of Account Managers in providing first-level account support and planning for the Strategy platform. The CSC dedicates his / her time to ensuring the resolution of customer issues, the technical and professional growth of assigned customers, paying close attention to details, achieving team and individual level objectives, and identifying ways to increase customer satisfaction. This person is responsible for the satisfaction of all customers.

Your Focus :

• Represent Strategy to the customer
• Onboard, support, and interface with Strategy Cloud Environment (MCE) customers
• Collaborate with customers and internal resources to upgrade, migrate, operate, and grow customers on the MCE platform
• Promote an environment where all employees understand the importance of customer satisfaction and are accountable for customer growth
• Facilitate all operational checkpoint activities throughout the lifecycle of projects. Continually update relevant business stakeholder of project status
• Assess and resolve all high priority project risks as they are encountered
• Professionally document meetings, requirements, plans, schedules, and incidents as necessary to drive next steps and to keep stakeholders informed
• Create processes and policies that work toward continually improving customer satisfaction, revenue growth, and employee morale
• Assess customer requirements to ensure customer environments are appropriately sized to their business needs
• Provide periodic customer status summaries, and project progress reports to management
• Assume additional responsibilities as directed by management

Required Experience and Skills :

Motivation, Innovation, Passion, Integrity, Teamwork, Customer-Focus.

You should also bring the following :

Skills Required

Aws, Azure, Networking, Docker, Terraform, Gcp, Kubernetes, Scripting