Operations Manager - Soft Services

Company Description

RARE Hospitality & Services Pvt Ltd is a comprehensive facility management company with over 30 years of expertise. As the Integrated Facility Management (IFM) arm of the billion-dollar SIS Group Enterprise, we provide end-to-end solutions with a strong presence across India. Our services span various sectors including healthcare, hospitality, BFSI, education, corporates, and manufacturing. We are pioneers in exclusive FM practices for the healthcare industry, offering services like environmental cleaning and engineering services.

Role Description

This is a full-time on-site role for an Operations Manager, located in Ahmedabad. The Operations Manager will be responsible for overseeing daily operations, managing and coordinating facility services, ensuring compliance with health and safety regulations, and supervising staff. The role involves maintaining client relationships, optimizing operational efficiency, and creating reports on operational performance. The Operations Manager will also be involved in budget management and resource allocation.

Key Responsibilities

1. Facility Operations & Soft Services Management

Oversee daily facility operations across assigned sites.

Manage soft services, including housekeeping, security, pantry, landscaping, front office, and transport services.

Conduct regular site walkthroughs to ensure cleanliness, hygiene, and service quality.

Ensure timely resolution of facility-related issues (excluding technical issues).

2. Vendor & Service Partner Coordination

Coordinate with outsourced vendors for housekeeping, security, pest control, waste management, and other soft services.

Monitor service levels, performance, and adherence to SLAs.

Support procurement of facility-related supplies and consumables.

3. Safety, Compliance & Administration

Ensure all locations follow safety, emergency preparedness, and compliance guidelines (non-technical).

Maintain documentation such as attendance records, checklists, service reports, and audit logs.

Assist in conducting internal audits and maintaining statutory compliance documents as required.

4. Budgeting & Cost Monitoring

Support monthly budgeting for soft services and facility operations.

Track expenditure and help optimize costs through effective resource utilization.

Verify vendor invoices and coordinate with finance for timely processing.

5. Stakeholder & Customer Management

Respond to facility-related queries from staff, visitors, and internal stakeholders.

Coordinate with internal teams and clients for daily operational requirements.

Ensure high customer satisfaction across all sites.

6. Reporting & Coordination

Prepare daily / weekly / monthly reports on facility operations, service quality, and issues.

Coordinate with the central operations team for escalations and updates.

Ensure smooth communication across all assigned sites.

Skills & Competencies

Strong knowledge of facility operations (non-technical).

Good organizational and coordination skills.

Experience in managing multiple locations.

Vendor management and negotiation skills.

Excellent communication and customer service orientation.

Proficiency in MS Office; knowledge of CAFM tools is an advantage (but not required).

Qualifications

Bachelor's degree in any discipline (Facility Management or Administration preferred).

5+ years of experience in facility operations or soft services management.

Experience handling multi-site operations is an advantage

Location : Jamnagar / Ahmedabad

Notice Period : Immediate to 45 days

Skills Required

Vendor Management, Ms Office, Facility Operations, Negotiation Skills