Customer Success Associate

Customer Success Analyst About Houzeo Houzeo is a 100 online real estate marketplace From listing to closing Houzeo technology makes home selling and buying the easiest it has ever been Users can list their homes for a flat fee connect with local real estate pros and find their dream home on Houzeo com Founded in Manhattan New York with additional offices in Charlotte North Carolina US and Mumbai India Houzeo is led by our founder Amit Dhameja With an Ivy League MBA and a background in finance real estate and tech Mr Dhameja spearheads this profitable startup The Houzeo Universe Houzeo s product universe includes a wide range of products and services including Houzeo IntelliList Listing This tool auto-assigns the right paperwork for a seller s property based on location It s the fastest way to list a home Houzeo Showings A digital showing scheduling app designed for sellers Buyers and agents can directly request showings once a seller verifies them Houzeo Offers An offer management tool to evaluate compare and counter offers received on a property Sellers can request the highest and best offers within seconds Houzeo DigiTransact DigiTransact lets sellers maneuver the real estate transaction with milestones tasks notifications and reminders seamlessly No more friction Houzeo Dream Homes Aims to help home buyers find their dream homes make an offer or start their mortgage pre-approval journey Houzeo Mobile App A comprehensive mobile app that lets home sellers and buyers Houzeo Home Worth Calculator A free home value calculator that helps homeowners estimate how valuable their property is Houzeo Mortgage Calculator A mortgage payment estimator that helps potential home borrowers understand monthly payments and amortization schedules for free Houzeo Closing Costs Calculator The most advanced closing cost estimator for helping buyers and sellers understand what they have to pay on closing day About the Operations Team At Houzeo our Operations Team powers the engine behind Customer Success Vendor Relations and Billing They ensure smooth processes accurate billing and top-notch support If you re organised solution-driven and ready to make an impact this is your crew About the Role Are You the One Do you thrive on solving complex customer challenges and turning friction into satisfaction Can you lead by example while mentoring a high-performing team At Houzeo we re looking for a Customer Success Analyst who s ready to take ownership of our most high-impact accounts If you re proactive empathetic and love building long-term customer relationships this is your stage This role isn t just about support it s about strategy leadership and making a lasting impression on our clients and our team Your Mission Should You Choose to Accept It Manage strategic accounts - Own relationships with key customers ensuring satisfaction and renewals Drive revenue growth - Identify upsell and cross-sell opportunities for long-term value Go beyond expectations - Spot new ways to deliver impact and share best practices across the team Be client-facing - Regularly interact with customers to align goals and strengthen partnerships Mentor coach - Guide junior team members and help them grow into senior roles Ensure results - Measure value delivered and support continuous improvement What You Bring Proven Relationship Builder - You ve owned client relationships and handled tough situations to ensure satisfaction and retention Strong Communication - Clear English with a neutral US accent and experience handling international clients especially in the U S market Project Service Savvy - Solid grasp of managed services and project delivery Versatile Client Experience - Worked with diverse clients across industries and business sizes Growth Driver - Track record of expanding accounts and turning clients into long-term advocates Nice to Haves Highly Adaptable - Able to shift strategies quickly and prioritise effectively in a fast-paced environment Natural Influencer - Inspire cross-functional teams to align with our customer-first mindset Commercially Savvy - Understand revenue retention and growth while protecting company margins Collaborative Spirit - You break down silos and build strong internal partnerships Active Listener - Hear what customers and internal teams are saying and act on it Creative Problem-Solver - Comfortable navigating both structured and ambiguous situations Empathetic Communicator - Balance business goals with customer satisfaction Constructively Challenging - Know when to push back and when to support customers Strong Troubleshooting Skills - Take a methodical approach to resolving complex issues What We Offer Flexible working hours in a remote-friendly performance-driven environment Exposure to real-time billing systems vendor portals and reconciliation processes Opportunities to work cross-functionally with Finance Operations and Tech teams Data-driven culture focused on automation accuracy and continuous improvement Access to industry-leading tools like Excel Google Sheets and SQL-based reporting Monthly team-building activities and performance recognition initiatives Note This is a complete on-site role which involves US Process Night Shift Interested Candidates can share their updated cv at vidhi sanura houzeo com Job Type Full-time Pay 100 000 00 - 500 000 00 per year Benefits Provident Fund Application Question s How many years of experience do you have in Customer Success Analyst Preferred 1 5 Years Have you worked on a US-based process What is your current CTC What is your expected CTC What is your Notice Period Are you comfortable with Mumbai Thane location Are you comfortable with Night Shift Work Location In person