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Trademo
Customer Success ManagerTrademo • Gurgaon / Gurugram, Gurugram, India
Customer Success Manager

Customer Success Manager

Trademo • Gurgaon / Gurugram, Gurugram, India
3 days ago
Job description

Key Responsibilities

  • Manage a portfolio of Mid-Market accounts, owning the complete customer lifecycle and individual book of business
  • Drive renewals, improve Net Revenue Retention (NRR), and identify expansion opportunities
  • Conduct MBRs/QBRs and lead strategic discussions with key stakeholders
  • Develop and execute customer success plans focused on adoption, engagement, and measurable outcomes
  • Monitor customer health and proactively identify risks; implement mitigation strategies to ensure retention
  • Build strong, long-term relationships with customers and act as a trusted advisor

Required Qualifications & Skills

  • Minimum 3+ years of experience in Customer Success or related client-facing roles
  • Proven track record of managing accounts in a B2B SaaS environment
  • Strong experience in renewals, retention strategies, and revenue expansion
  • Demonstrated ability to drive product adoption and customer engagement initiatives
  • Excellent communication, presentation, and stakeholder management skills
  • Strong analytical and problem-solving abilities with a proactive approach to risk identification

Preferred Candidate Profile

The ideal candidate will have a customer-first mindset with a strong ability to drive renewals, mitigate risks, and deliver long-term customer value. A strategic thinker with a hands-on approach to execution will thrive in this role.

Key Responsibilities

  • Manage a portfolio of Mid-Market accounts, owning the complete customer lifecycle and individual book of business
  • Drive renewals, improve Net Revenue Retention (NRR), and identify expansion opportunities
  • Conduct MBRs/QBRs and lead strategic discussions with key stakeholders
  • Develop and execute customer success plans focused on adoption, engagement, and measurable outcomes
  • Monitor customer health and proactively identify risks; implement mitigation strategies to ensure retention
  • Build strong, long-term relationships with customers and act as a trusted advisor

Required Qualifications & Skills

  • Minimum 3+ years of experience in Customer Success or related client-facing roles
  • Proven track record of managing accounts in a B2B SaaS environment
  • Strong experience in renewals, retention strategies, and revenue expansion
  • Demonstrated ability to drive product adoption and customer engagement initiatives
  • Excellent communication, presentation, and stakeholder management skills
  • Strong analytical and problem-solving abilities with a proactive approach to risk identification


Skills Required
retention strategies , product adoption , Customer Engagement, Problem-solving, Renewals
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Customer Success Manager • Gurgaon / Gurugram, Gurugram, India

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