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Training TLConcentrix • Gurgaon / Gurugram
Training TL

Training TL

Concentrix • Gurgaon / Gurugram
30+ days ago
Job description

Job Title:

Training TL

Job Description

Role and Key Responsibilities:

  • Design quality and experiential learning programs or content on banking products.
  • Impart Need based training to new hires and production agents on training delivery, transaction monitoring, mentoring and evaluating the participants progress
  • Design robust survey mechanism to gather feedback from all depts i.e. training, quality and operations- on current training programs -to identify learning opportunities and plug them through training content
  • Ensure all training programs comply with regulatory requirements and company policies.
  • Responsible for management of Trainers, including performance reviews, coaching/development
  • Collaborate with different departments to streamline process/procedures
  • Perform training need analysis on opportunity areas and develop refresher training programs for continuous improvement
  • Responsible for sharing trends and reporting dashboards including intelligent analysis on pre / post-performance and project needle movement
  • Liaise with clients and other departments to drive key training project to improve performance
  • Set monthly /quarterly / annual learning and development objectives for the program
  • Gather feedback from trainees and stakeholders to continuously improve training programs and materials.

Key Skills and knowledge:

  • Good people management & Excellent communication skills
  • Good knowledge of MS Office
  • High level of Analytical skills
  • Good working knowledge of analytical tools & Excellent Voice Proficiency.
  • Analytical and Quantitative skills
  • Data Handling / data interpretation
  • Good working knowledge of Training systems, tools and technologies.
  • Understanding of Transition, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage the Training Function effectively
  • High level of maturity to handle people including but not limited to client, stake holders, peers etc.
  • Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet timelines and work under pressure in an unstructured environment
  • Detail oriented, Strong organizational and Presentation skills
  • Flexible to work in a 24X7 shift environment (night shifts and weekends basis scope)
  • Ability to generate and implement out of the box ideas and Process improvement initiatives in the process.


Skills Required
Ms Office, Training, Business Services, SEZ, Analytical, Process Improvement
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Training TL • Gurgaon / Gurugram

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