Product Manager CX

Job Description

Use Case Discovery & Validation

• Identify and prioritize agent use cases with high ROI: operational automation, coordination agents, internal task delegation, etc.

• Work with users and stakeholders to understand their workflows, challenges, and trust boundaries.

• Prototype and iterate agent behaviors in production-like environments to validate fit and reliability.
• Experience with Support Tech Stacks: Deep familiarity with CRM and Help Desk platforms like Zendesk, Salesforce Service Cloud, or Jira Service Management.

Product Design and execution

• Define the agent experience -from delegation to monitoring to escalation for real-world scenarios.

• Translate use cases into clear product specs: user flows, system interactions, prompts, safety requirements, and interfaces.

• Own the roadmap and ship iteratively: starting small, learning fast, scaling wisely.
• Proven track record of building or optimizing Help Centers, Knowledge Bases, or AI Chatbots that successfully diverted support tickets

Cross-Functional Collaboration

• Collaborate with engineering to align product needs with agent platform capabilities (planning, memory, tool orchestration, retries, etc.).

• Partner with AI research to bring experimental features into real-world settings.

Ensure the platform supports the complexity of applied, multi-step, tool-using agents.

Strategy & Metrics

• Define success metrics around outcomes - time saved, accuracy improved, failures recovered - not just clicks or sessions.

• Build product foundations that allow for vertical reuse, system generalization, and long-term scalability.

Qualifications

Minimum Qualifications

• 5+ years of product management or startup experience building technically complex, user-facing systems

• Strong intuition for applied use cases — especially in automation, operations, or real-world workflows

• Familiarity with agentic AI patterns and tooling (, LLM agents, tool use, LangChain, OpenAI functions, memory systems)

• Experience working closely with engineers and researchers on system-level product decisions

• Strong communication, prioritization, and execution skills
  

Preferred Qualifications

• Exposure to or interest in domains like logistics, field ops, manufacturing, or systems integration

• Background in AI/ML infrastructure, developer platforms, robotics, or IIoT

• Experience designing for human-in-the-loop or semi-autonomous systems

• Hands-on experience with prototyping workflows or agents using modern frameworks ( LangGraph, AutoGen)

We’re building intelligent, autonomous AI agents that can reason, plan, and act across real-world workflows. These agents go beyond chat — they take meaningful action, work across tools and systems, and operate in complex, high-stakes environments.
As our Product Manager, you’ll lead the definition and delivery of early use cases for Customer experience. You’ll turn cutting-edge agent capabilities — like long-term memory, tool use, and planning — into applied, valuable products.

You’ll be use-case–driven, but platform-aware — working closely with engineering and research to ensure what we build is feasible, scalable, and aligned with the underlying agent architecture.