Director Clinical IT Delivery(Payer)

Job Title : Associate Director / Director of IT

Department : Information Technology

Reports To : VP of IT

Summary :

This is a key leadership role responsible for the successful delivery of application development projects and programs within the Clinical domain. This role requires a strong visionary leader, proven leadership skills, and extensive experience in the US Healthcare Payer industry, particularly within the Clinical domain. This role will lead a team of Developers, Product Owners, and partner with other functions such as Enterprise IT Architecture and Quality Assurance , ensuring alignment with organizational goals and effective resource utilization.

Operating in a matrixed environment, this person will be a skilled relationship builder, collaborating with US counterparts and other internal teams to achieve shared objectives.

Key Responsibilities :

• Leadership and Team Management :
• Provide strategic direction and leadership to the Team, fostering a culture of collaboration, innovation, and continuous improvement.
• Directly manage a team, of Developers, Product Owners, and Business Analysts.
• Conduct performance reviews, provide coaching and mentoring, and support the professional development of team members.
• Assess and identify capability gaps within the team, developing and implementing strategies to address them.
• Contribute to internal knowledge building by creating internal collateral and reusable assets
• Delivery and Project Management :
• Take accountability for the successful delivery of application development projects and programs within the Clinical domain, ensuring adherence to timelines, budgets, and quality standards.
• Drive the execution of projects, proactively addressing risks and issues, and escalating as needed.
• Ensure the delivery of high-quality software solutions that meet business requirements.
• Resource Management and Planning :
• Develop and maintain resource plans and projections, aligning resources to the right efforts.
• Experience in demand and capacity planning and forecasting to accurately predict resource needs.
• Coordinate with Product Owners to understand project priorities and develop resource allocation strategies.
• Stakeholder Management and Communication :
• Work closely with US counterparts and other internal teams to ensure alignment and effective collaboration.
• Interface with various stakeholders across the organization, building strong relationships and fostering open communication.
• Identify and communicate risks and issues to senior leadership and team members.
• Present project status updates and other relevant information to senior leadership.
• Technical Expertise and Strategy :
• Experience in PEGA and the healthcare framework and integrations with external vendors.
• Contribute to the development of IT strategies and roadmaps for the Provider domain
• Awareness of current and emerging industry trends, tools, frameworks, and technologies.
• Proficient with utilizing methodology concepts to support the full System Development Life Cycle (SDLC)
• Implement Pega Blueprints that leverage GenAI to accelerate the transformation of application ideas into interactive solutions
• Develop automation tools and frameworks that streamline the modernization process and ensure quality implementation
• Contribute to the evolution of Pega's modernization methodologies and tools, shaping the future of application modernization

Required Qualifications :

Preferred Qualifications

Leadership Skills :

Skills Required

Clinical, utilization management, appeals, grievances