General Manager Operations

Job Description – General Manager (Operations, F&B Service Industry)

Reporting To : Directors / CEO

Location : Corporate Office – Mayur Vihar Phase 1, Delhi

Job Overview

The General Manager - Operations will head and oversee the daily operations of all F&B outlets across India, including company-owned and franchisee formats. The role involves building strategies, managing P&L, leading the operations team pan-India, ensuring operational efficiency, motivating teams, driving profitability, and maintaining brand excellence. This leader will directly report to the board and play a crucial role in scaling ventures, accelerating break-even, and ensuring long-term growth.

Key Responsibilities

Operational Management

• Oversee end-to-end operations of all outlets , including restaurants, cafés, kiosks, delivery, and franchisee stores.
• Manage and optimize Zomato, Swiggy, and other aggregator listings , including onboarding, performance tracking, and digital sales growth.
• Supervise the New Store Opening (NSO) team , ensuring smooth launches and successful ramp-up of outlets.
• Develop and implement policies that help outlets achieve faster break-even .
• Ensure compliance with health, hygiene, food safety, and licensing regulations .
• Monitor supply chain, central kitchen operations, and vendor performance to minimize cost and wastage.
• Assist in business expansion and new ventures , ensuring operational readiness and scalability.

Team Leadership & People Development

Customer & Client Experience

Financial & Strategic Oversight

Compliance, Reporting & Governance

Key Qualifications

Key Competencies

Success Metrics

Skills Required

Supply Chain Management, Cost Control, Profitability Analysis, Process Optimization, Budgeting