Customer Support Specialist
We are looking for dynamic and experienced customer support that can help our customers with their day to day support related issues. We are looking for a person with at least 2 Years of experience and hands on experience with Chat and Ticketing systems.
We are looking for a person with the following knowledge:
· Good command of English
· Basic Computer working knowledge
· Customer Support Knowledge
· Some knowledge about Web Sites
· Basic knowledge about e-commerce
Nice to have
· Working knowledge of Chat and Ticketing System
· Any other language would be added advantage
· Positive and helping Attitude
Key Responsibility:
· Manage large amounts of chats and Tickets
· Generate sales leads
· Identify and assess customers needs to achieve satisfaction
· Build sustainable relationships of trust through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Meet personal/customer service team sales targets and call handling quotas
· Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
· Keep records of customer interactions, process customer information with vendors.
· Follow communication procedures, guidelines and policies
· Take the extra mile to engage customers
Requirements:
· Proven customer support experience or experience as a client service representative at least 2 year experience
· Strong typing skills, active Listening skill and fluency in English Language.
· Familiarity with Ticketing/Chat systems and practices
· Customer orientation and ability to adapt/respond to different types of characters
· Excellent communication and presentation skills
· Ability to multi-task, priorities, and manage time effectively
· Bachelor degree and throughout English Medium
· Willing to work in Shifts
Benefits:
· Great environment with work/life balance
· 5 Days working (Rotational shifts)
· Best package in the industry
· Great technical guidance to expand your career/professional knowledge
· Referral Bonus.
To Apply: E-mail your questions or submit a resume to [HIDDEN TEXT]
For more details go through our website: https://positiwise.com/
Job Location: Ahmedabad, Gujarat, India.
Customer Support Executive • Ahmedabad, India
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