Head of Salesforce Practice

Key Responsibilities

• Define and lead the Salesforce strategy and roadmap for the organization
• Oversee end-to-end Salesforce project delivery, ensuring best practices in design, development, and deployment
• Provide technical leadership on architecture and complex solutioning
• Lead pre-sales activities, including proposal building, client presentations, and solution design
• Build, mentor, and scale a high-performing Salesforce team
• Stay current with new Salesforce releases, features, and best practices
• Manage client relationships and act as a senior escalation point
• Drive quality assurance, compliance, and internal process improvements
• Collaborate with cross-functional teams including Sales, Marketing, and Product
• Ensure optimal use of Salesforce licenses, tools, and third-party integrations

Key Requirements

• 8+ years of IT experience, with minimum 5+ years of Salesforce leadership
• Proven experience in leading multiple Salesforce implementation projects
• Deep expertise in Sales Cloud, Service Cloud, and ideally Marketing/Experience Cloud
• Experience with Salesforce integrations using REST/SOAP APIs and middleware like MuleSoft
• Strong knowledge of Salesforce architecture, development (Apex, LWC), and deployment
• Experience working with global clients in a consulting/delivery environment
• Excellent communication and stakeholder management skills
• Salesforce Certifications (System/Application Architect preferred; CTA is a plus)

Skills Required
Mulesoft, Sales Cloud, Service Cloud, Integrations, APEX, LWC, Architecture