Front Office Manager

Front Office Manager – Golden Tulip Sector 29, Gurugram

Job Summary:

Golden Tulip Sector 29, Gurugram is seeking an experienced Front Office Manager to oversee daily front desk operations, ensure exceptional guest experiences, and maintain smooth coordination between departments.

Key Responsibilities:

• Supervise and manage front office staff, ensuring high standards of customer service.
• Oversee check-in and check-out procedures, ensuring efficiency and accuracy.
• Handle guest inquiries, complaints, and special requests professionally.
• Coordinate with housekeeping, reservations, and other departments for seamless operations.
• Maintain front office budgets, monitor expenses, and optimize revenue opportunities.
• Train and mentor front office team members to enhance performance and service quality.
• Ensure compliance with hotel policies, safety regulations, and industry standards.
• Prepare reports on occupancy rates, revenue, and guest feedback for management review.

Qualifications & Skills:

• Bachelor's degree in Hospitality Management or a related field.
• 5-7 years of experience in front office operations, preferably in a business hotel.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in Microsoft Office and hotel management software (IDS, Opera, or similar).
• Ability to multitask, prioritize, and work under pressure.
• Customer service-oriented mindset with attention to detail.

Skills Required
Microsoft Office