Workplace Technology Senior Engineer

About ISS:

ISS is a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive, and enjoyable – delivered to high standards by people who care.

The ISS Group was founded in Copenhagen, Denmark in 1901 and has grown to become one of the world's leading Facility Services companies with presence in over 30 countries across Europe, Asia, North America, Latin America and Pacific. ISS, today, is the world's fourth largest private employer serving thousands of both public and private sector customers.

As a global company with a heritage of fairness, equality, and inclusion, we empower all our people to deal with problems and opportunities when they arise. From our origins in 1901, we have been a people organisation with a strong belief that individuals who work together make a difference.

ISS India has been operating since 2005 and has grown to over 44,000 employees. With over 1,000+ clients, managing 180 million square feet of blue-chip facilities, serving over 750k+ meals per day, securing and guarding over 2500 facilities, we have a presence in 150+ cities across 21 States. ISS India is today a significant player in the Facility Management & Professional Services industry in India.

Summary

Resource should be a skilled, hands-on workplace technology engineer with proven experience maintaining and troubleshooting workplace systems across corporate office environments in India. This person should have strong technical expertise in IoT, meeting room technologies, smart building technologies, and ITSM platforms, with the ability to resolve incidents quickly, support capital project installations, and work effectively with multiple vendors. The ideal candidate is a technical problem-solver who combines operational reliability with clear documentation practices and can communicate technical complexity to non-technical users. This is a critical execution role reporting to the Tech Operations Lead, offering exposure to cutting-edge workplace technologies and direct hands-on involvement in keeping business-critical systems running smoothly across all sites.

Key Responsibilities:

Daily Operations & Monitoring

Execute daily health checks, system monitoring, and preventive maintenance across all workplace technologies. Proactively identify potential issues and resolve them before they impact business operations. Maintain operational logs and ensure all systems meet uptime targets.

Hands-On Incident Resolution

Act as first responder for technology incidents. Troubleshoot and resolve technical issues quickly and effectively. Coordinate with vendors for escalations, track incident lifecycles, and ensure timely closure with proper documentation and RCA when required.

Technology Configuration & Support

Configure, test, and maintain workplace technology systems including meeting room panels, IoT sensors, smart lockers and campus app ( desk booking systems). Perform system updates, patches, and upgrades in coordination with the Tech Operations Lead.

Project Execution Support

Support the Tech Operations Lead in delivering capital projects — assist with technical requirements gathering, vendor coordination during installation, system testing, UAT coordination, and go-live activities. Maintain project documentation and technical runbooks.

Vendor Coordination

Work closely with multiple technology vendors on a day-to-day basis. Raise tickets, track SLA compliance, escalate issues when needed, attend vendor calls, and ensure service delivery meets agreed standards. Support QBR preparation with performance data.

Documentation & Knowledge Management

Create and maintain technical documentation, standard operating procedures (SOPs), troubleshooting guides, and system configuration records. Build a knowledge base that enables faster issue resolution and smoother operations.

Reporting & MIS Support

Prepare SOD/Operational reports covering incident metrics, system uptime, vendor performance, and project progress. Support the Tech Operations Lead with data gathering and analysis for weekly/monthly stakeholder reporting.

Continuous Learning & Improvement

Stay updated on emerging workplace technologies and industry best practices. Identify opportunities to improve system reliability, automate routine tasks, and enhance colleague experience. Actively participate in continuous improvement initiatives.

Experience & Background

1. Experience in technology operations, workplace technology, IT support, or facilities technology roles
2. Proven hands-on experience managing workplace technologies in corporate environments
3. Experience working in multi-vendor environments and coordinating with external service providers
4. Exposure to capital project execution, installations, testing, and commissioning activities
5. Familiarity with ITSM tools (JIRA, ServiceNow) and incident management processes

Technical Expertise

1. Strong technical knowledge of IoT devices, sensors, and smart building technologies
2. Basic understanding of networking concepts (IP addressing, VLANs, Wi-Fi) for troubleshooting connectivity issues
3. Comfortable with system configuration, testing, and troubleshooting across various platforms

Operational & Process Skills

1. Strong incident management and troubleshooting skills — systematic approach to problem-solving
2. Experience with preventive maintenance schedules and operational health checks
3. Ability to create clear technical documentation and SOPs
4. Understanding of SLA management and vendor performance tracking
5. Basic knowledge of procurement processes (POs, invoicing) is a plus

Skills Required
Incident Management, Servicenow, Networking Concepts, System Configuration, Troubleshooting, Preventive Maintenance, Jira