Sr. Customer Support Specialist

Sr. Customer Support Specialist

We are looking for dynamic and experienced customer support that can help our customers with their day to day support related issues. We are looking for a person with at least 2 Years of experience and hands on experience with Chat and Ticketing systems.

We are looking for a person with the following knowledge:

· Good command of English

· Basic Computer working knowledge

· Customer Support Knowledge

· Some knowledge about Web Sites

· Basic knowledge about e-commerce

Nice to have

· Working knowledge of Chat and Ticketing System

· Any other language would be added advantage

· Positive and helping Attitude

Key Responsibility:

· Manage large amounts of chats and Tickets

· Generate sales leads

· Identify and assess customers needs to achieve satisfaction

· Build sustainable relationships of trust through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Meet personal/customer service team sales targets and call handling quotas

· Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Keep records of customer interactions, process customer information with vendors.

· Follow communication procedures, guidelines and policies

· Take the extra mile to engage customers

Requirements:

· Proven customer support experience or experience as a client service representative at least 2 year experience

· Strong typing skills, active Listening skill and fluency in English Language.

· Familiarity with Ticketing/Chat systems and practices

· Customer orientation and ability to adapt/respond to different types of characters

· Excellent communication and presentation skills

· Ability to multi-task, priorities, and manage time effectively

· Bachelor degree and throughout English Medium

· Willing to work in Shifts

Benefits:

· Great environment with work/life balance

· 5 Days working (Rotational shifts)

· Best package in the industry

· Great technical guidance to expand your career/professional knowledge

· Referral Bonus.

To Apply: E-mail your questions or submit a resume to [HIDDEN TEXT]

For more details go through our website: https://positiwise.com/

Job Location: Ahmedabad, Gujarat, India.

Skills Required
ticketing systems