Customer Care Executive

Prudent Corporate Advisory Services Ltd. is urgently hiring for Customer Care Executive- Inbound Process.

Location: Ahmedabad- Gulbai Tekra

Experience required: 0-4 years

Job Description :

• We are looking for a Customer Care Executive to handle complaints, provide appropriate solution and alternatives within the time limits and follow up to ensure solutions.
• Attracts potential customers by answering question & suggesting information about services. Identify and assess customer's needs to achieve satisfaction & follow communication procedures, guidelines & policies.
• Handling call and email inquiries /queries raise by the prospects & clients.
• Accuracy, attention to detail and ability to explain complex information clearly and simply.
• He who applies must have Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Resolving Conflict, Analyzing Information and Multi-tasking.

Qualifications :

• Minimum qualification required is graduate/post graduate degree in any field except engineering.
• The candidate should have minimum 0-5 years of experience from the Mutual Fund Industry or candidate from any other industry with an experience to handle Clients.
• He/she should have a right attitude.
• We are looking for a candidate with fluency of atleast 3 languages i.e. English, Hindi & Gujarati and an excellent Verbal & Vocal communication skill in English.
• Candidate should have be loyal, honest.
• Candidate should have a long term vision & should be decision maker.

Interested candidates can apply on [HIDDEN TEXT]

Skills Required
Problem Solving, Product Knowledge, Market Knowledge, Documentation Skills, Analyzing Information