Tele-Caller

Job Summary:

We are seeking a motivated and results-driven Tele-Caller to join our EdTech company. The role involves reaching out to prospective students/parents, informing them about our courses and services, and guiding them through the admission or enrollment process. The Tele-Caller will play a key role in connecting with leads, nurturing them, and ensuring successful conversions.

Key Responsibilities:

• Make outbound calls to potential students/parents from provided leads and inquiries.
• Explain course details, features, benefits, and fee structures clearly and convincingly.
• Counsel and guide students regarding course selection based on their interests and career goals.
• Handle inbound calls and resolve queries related to admissions, courses, and processes.
• Follow up with leads regularly to ensure maximum conversions.
• Maintain accurate records of conversations, leads, and enrollments in the CRM system.
• Meet daily/weekly/monthly targets for call volume, lead conversion, and admissions.
• Coordinate with the Tele-Counsellor/Admissions team for smooth enrollment processes.
• Provide feedback on student concerns, market trends, and competitor activities.

Requirements:

• Minimum qualification: Any Graduate (Bachelor's degree preferred).
• Prior experience in Telecalling/Customer Service/Sales (EdTech or education industry preferred).
• Excellent communication and interpersonal skills.
• Ability to explain educational programs and build trust with students/parents.
• Persuasive, target-oriented, and self-motivated.
• Good computer skills with MS Office and CRM usage.
• Fluency in English and [Hindi/Regional Language as per requirement].

Benefits:

• Competitive salary with performance-based incentives.
• Training and development in student counseling and sales skills.
• Growth opportunities within the fast-growing EdTech sector.
• Dynamic and supportive work environment.

Skills Required
Ms Office, Telecalling, Sales, Crm, Customer Service