Senior Associate-Quality Assurance

Job Requirements

Role/Job Title:Senior Analyst-QA

Business:Retail Assets

Function/ Department:Credit COE

Roles & Responsibilities:

'To ensure Quality assurance & Collateral Hindsighting processes are deployed across credit process and vendors

• Devise and Deploy QA process in collateral & Non collateral product processes
• Measure / Monitor & publish QA scores across credit process / underwriting and Vendors
• Share Inputs from QA & Hindsighting process to improve credit process
• Ensure reduction of QA & collateral based hindsighting errors using automation and technology solutions
• Onboard and Manage QA vendors for effective functioning
  
  

Secondary Responsibilities:

'Drive collaboration with internal stakeholders to develop implementation plans for new / reengineered process .

• Evaluate the growth strategy and plan scalability across credit process and products
• Recommend process changes in order to improve service efficiency and quality across Credit
• Monitor the defined business plan laid out during yearly planning.
  
  

Key Success Metrics:

QA Metric , Vendor management , Quantum and periodicity of MIS .
Skills Required
technology solutions , Quality Assurance, Automation, Vendor Management