Executives-Voice-Customer ServiceExl • Noida, India

Executives-Voice-Customer Service

Exl • Noida, India

30+ days ago

Job description

Good Computer navigation skills, keyboarding skills
Should be familiar with MS Office
Typing speed must be between 30-35 wpm with 95% accuracy
Possesses necessary knowledge of business concepts to effectively perform the job
Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others.
Commits to achieving specific objectives and takes ownership for accomplishing them.
Responsible for handling high volumes of transactions.
Effectively balances quality, timeliness and productivity standards
Webchat/Digital knowledge
Self discipline
Result and Customer oriented
Adaptability and Flexibility
CEF scores of B2 on both Written and Spoken English
Excellent written and verbal communication skills
Good comprehension skills
Strong questioning and reasoning Skills
Customer Service focus
Ability to multi task, prioritize and manage daily work activities

Education Requirements

Graduate with at least 15 years of education.

Work Experience Requirements

Minimum 1 year of Webchat experience is must. Candidates with voice background & prior, web chat experience in preferable UK insurance or else US experience will be preferred, or experience of Webchat/e-mailing process with more than 1 concurrency, flexi shift and weekend working is most desirable.
Skills Required
Ms Office

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Executives-Voice-Customer Service • Noida, India

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