Head of Service Delivery

Hiring: Head of Service Delivery | Gurugram | BPM

Are you tired of 'keeping the lights on' for a massive corporation Join Eximius Next—a boutique, BPM firm where we don't just run operations; we architect them.

We are a small team with a massive vision. As we scale our F&A core into Payroll, Supply Chain, and Automation, we need a Disciplined Operator in Gurugram to serve as our 'On-Ground Authority'

Eximius Next is a budding boutique BPM firm serving both large and SMEs clients across F&A (AP, AR, R2R), Payroll, and Supply Chain.

We're looking for a strong Service Delivery Leader to own our operations engine.

This role is for a player-coach who:

· Owns SLA adherence end-to-end

· Runs disciplined daily delivery routines

· Handles client escalations before they reach leadership

· Builds SOP libraries and automation use cases

· Drives transparency through dashboards and metrics

If you have 8–12 years in BPM/F&A, strong client governance experience, and a hands-on mindset — we should talk.

What We Offer:

• Performance-Based Compensation: Competitive salary with incentives and annual bonus linked to delivery and client outcomes.

• Autonomy in a Lean Setup: Minimal bureaucracy, fast decisions, and real authority with clear accountability.

• Growth & CXO Exposure: Strong leadership growth path with direct exposure to enterprise clients and CXO reviews.

To apply, please send your CV to [HIDDEN TEXT] with the subject line: 'Head of Service Delivery'

In your email, please provide brief (2-3 sentence) answers to the following:

· How do you ensure delivery discipline when senior leadership is not physically present in the office

· Describe one SOP or automation use case you personally wrote in the last 12 months.

· Tell us about a missed SLA and exactly how you recovered it.

Skills Required
Dashboards, metrics