Hiring: Head of Service Delivery | Gurugram | BPM
Are you tired of 'keeping the lights on' for a massive corporation Join Eximius Next—a boutique, BPM firm where we don't just run operations; we architect them.
We are a small team with a massive vision. As we scale our F&A core into Payroll, Supply Chain, and Automation, we need a Disciplined Operator in Gurugram to serve as our 'On-Ground Authority'
Eximius Next is a budding boutique BPM firm serving both large and SMEs clients across F&A (AP, AR, R2R), Payroll, and Supply Chain.
We're looking for a strong Service Delivery Leader to own our operations engine.
This role is for a player-coach who:
· Owns SLA adherence end-to-end
· Runs disciplined daily delivery routines
· Handles client escalations before they reach leadership
· Builds SOP libraries and automation use cases
· Drives transparency through dashboards and metrics
If you have 8–12 years in BPM/F&A, strong client governance experience, and a hands-on mindset — we should talk.
What We Offer:
• Performance-Based Compensation: Competitive salary with incentives and annual bonus linked to delivery and client outcomes.
• Autonomy in a Lean Setup: Minimal bureaucracy, fast decisions, and real authority with clear accountability.
• Growth & CXO Exposure: Strong leadership growth path with direct exposure to enterprise clients and CXO reviews.
To apply, please send your CV to [HIDDEN TEXT] with the subject line: 'Head of Service Delivery'
In your email, please provide brief (2-3 sentence) answers to the following:
· How do you ensure delivery discipline when senior leadership is not physically present in the office
· Describe one SOP or automation use case you personally wrote in the last 12 months.
· Tell us about a missed SLA and exactly how you recovered it.
Head of Service Delivery • Gurgaon / Gurugram, Gurugram, India
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