Customer Technical Support Executives

Job Title: Customer Technical Support Executives – International Process

Job Type: Full-time

Shift Timings: Night Shift / Rotational Shifts (as per international time zones)

Job Summary:

We are looking for a dynamic and customer-focused individual to join our international customer service team. As a Customer Service Executive, you will be responsible for resolving queries from global clients via phone, email, or chat, ensuring a high level of customer satisfaction and professionalism.

Key Responsibilities:

• Include responsibility for providing technical troubleshooting over the phone for Intermedia customers globally
• Specify handling of basic technical assistance calls related to telecom, VoIP, networking and communications
• Add the following under required competencies:
• Basic networking knowledge
• Intermediate knowledge of computers (software and hardware)

Technical Skills:

• Computer knowledge: Intermediate or advance knowledge of computer Hardware and Software
• Operating Systems: Intermediate knowledge of computer OS both Windows and Mac and Mobile OS Android and iOS
• Networking: Intermediate knowledge of networking

Key Requirements:

• Education: Under Graduation / Graduation
• Experience: Experience – Fresher or Experience both can apply (BPO and Service industry experience preferred)
• Communication Skills: Excellent verbal and written English communication is a must.
• Willingness to work in night shifts and rotational shifts.
• Good computer skills (MS Office, email, CRM tools).
• Ability to handle pressure and multitask effectively.
• Customer-focused with a problem-solving attitude.

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Skills Required
Basic Networking Knowledge, Technical Troubleshooting