Client Services position for a efx/Fx bases organization in Pune

Description

We are seeking a Client Services professional to join our client dynamic team in Pune, India. This role involves providing exceptional support to our clients in the eFX/FX space, ensuring their needs are met and fostering strong relationships.

Responsibilities

· Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.

· Manage client accounts, ensuring a high level of satisfaction and retention.

· Assist clients with product-related questions, providing thorough and accurate information.

· Coordinate with internal teams to ensure client needs are met efficiently and effectively.

· Prepare and present reports on client feedback, service delivery, and performance metrics.

· Identify opportunities for upselling additional products and services to existing clients.

Requirements

• Minimum of 2 years' experience in FX e-trading client support.

• Proficiency with Linux servers and commands, Shell Scripting, Python is a good to have.

• Practical experience and understanding of the FIX protocol.

• Detail-oriented with a client-first mindset.

• Ability to tailor communication styles to diverse audiences, combining technical expertise with business acumen.

• Self-motivated, proactive, and capable of managing incidents effectively under pressure.

• Excellent organizational, analytical, and problem-solving skills.

• Experience managing high-profile, tier-1 clients and business-critical applications.

• Strong aptitude for understanding and addressing client needs, resolving workflow challenges efficiently.

Skills and Qualifications

• Bachelor's degree in Finance, Business Administration, or related field.

• Strong understanding of foreign exchange (FX) and electronic foreign exchange (EFX) markets.

• Excellent communication and interpersonal skills, both written and verbal.

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM software.

• Ability to analyse data and prepare reports for stakeholders.

• Problem-solving skills and attention to detail.

• Ability to work in a fast-paced environment and manage multiple priorities.

Skills Required
Market Research, Client Management, Reporting Tools, Problem Solving, Risk Assessment, Data Analysis, Regulatory Compliance, crm software, fx trading, Technical Support