Systems Engineer - Global IT Operations CenterLixil • Gurgaon / Gurugram, Gurugram, India

Systems Engineer - Global IT Operations Center

Lixil • Gurgaon / Gurugram, Gurugram, India

30+ days ago

Job description

IMEA (India, Middle East, Africa)

India

LIXIL INDIA PVT LTD

Employee Assignment

Not remote

Full Time

2 June 2025

Systems Engineer

Responsibilities

Continuously monitor system alarms from all kinds of IT Services such as Network, Server, Cloud etc. in LIXIL
Respond to critical and major system alarms on a 24x7 basis
Follow documented processes and procedures to resolve common issues related to software, hardware, and networks
Escalate complex or unresolved issues to Tier 2 or Tier 3 support as needed
Maintain accurate and detailed records of user interactions and troubleshooting steps in the ticketing system
Provide monitoring and KPI reports regularly and upon request
Ensure adherence to SLAs (Service Level Agreements) and other performance metrics
Participate in training and development to stay updated on new technologies and procedures
Collaborate with other Digital team members to ensure seamless support operations
Set up and maintain alarm monitoring tools and KPI dashboard under the supervision of senior engineers
Handle and solve IT incidents related to IT Services such as Network, Server, Cloud etc. by referring SOPs or KEDB (Know Error Database)
Handle and solve IT tasks related to IT Services such as Network, Server, Cloud etc. by referring SOPs or KEDB (Know Error Database)
Graduation or equivalent; a degree in Information Technology or a related field is a plus

Requirements

Graduation or equivalent; a degree in Information Technology or a related field is a plus
Shift working required and mandatory; 6 days a week on a rotational basis
Role may require flexibility, including working different hours, weekends, or holidays, to provide global support coverage
Experience in customer service or technical support role
Excellent communication skills, ability to explain technical concepts to non-technical users
Strong problem-solving skills and the ability to follow documented procedures
Basic understanding of computer systems, networks, and software applications
Ability to manage multiple tasks simultaneously
Familiarity with ticketing systems, preferably Jira, is an advantage
Willingness to work some shifts and weekends if necessary
Nice to have specialty is any of the languages (Japanese, German, Spanish and Chinese)

Qualifications

Experience in a multi-tiered support environment
IT certifications (e.g. CompTIA A+, ITIL Foundation) are a plus
Minimum 1- 3 years of Working experience / Freshers also

Skills Required
Network, Server, Itil Foundation, ticketing systems , Cloud, Jira

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Systems Engineer - Global IT Operations Center • Gurgaon / Gurugram, Gurugram, India

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