Operations Lead

We are looking for Conversation Product & Operations Lead

Experience: 7+ years

Employment Type: Full-Time.

Job Description:

Primary Focus: Daily operational health and prioritization

Key Responsibilities

• Monitor daily conversation performance and platform health using previous day's data

• Own the conversation roadmap and backlog

• Prioritize changes based on business impact

• Manage live chat and BOT flows in NLX.AI and Netomi

• Coordinate with backend/platform teams for execution

• Approve releases and manage change control

• Maintain standards and documentation

You can read more about us on our company career page https://www.igtsolutions.com/careers/ or follow us on Linkedin https://www.linkedin.com/company/igtsolutions/jobs/ to get the latest updates.

• For any query or clarification , you can connect me on email:[HIDDEN TEXT]

About IGT Solutions Pvt Ltd

IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. We have a global delivery footprint, spread across 30 delivery centers in China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam, with 25000+ CX and Technology experts from 35+ nationalities.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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