Network Operations Center (NOC) Support / Supervisor

Job Summary: The Supervisor, Network Operations Center (NOC) Support, will oversee the daily operations of the NOC team, ensuring efficient monitoring, troubleshooting, and maintenance of network systems, with a particular focus on routing and switching. This role requires a proactive leader with strong technical expertise and excellent communication skills to manage a team of NOC technicians and ensure optimal network performance and reliability.

Key Responsibilities:

• Team Leadership: Supervise and mentor NOC technicians, providing guidance, training, and performance evaluations.
• Network Monitoring: Oversee the continuous monitoring of network systems, particularly routing and switching components, to identify and resolve issues promptly.
• Incident Management: Lead the response to network incidents, ensuring timely resolution and minimal impact on operations.
• Troubleshooting: Provide advanced technical support for complex network issues, especially those related to routing and switching, collaborating with other IT teams as necessary.
• Documentation: Maintain accurate records of network incidents, changes, and resolutions.
• Reporting: Generate regular reports on network performance, incidents, and team activities for management review.
• Process Improvement: Identify opportunities for process enhancements and implement best practices to improve NOC efficiency.
• Compliance: Ensure adherence to company policies, industry standards, and project requirements.
• Technical Skills: Proficiency in Cisco, Versa, Aruba products and network monitoring tools, protocols, and technologies (SD-WAN, SNMP, TCP/IP, VPN, firewalls), with a strong emphasis on routing and switching.
• Leadership Skills: Strong leadership and team management abilities.
• Problem-Solving: Excellent analytical and troubleshooting skills.
• Communication: Effective verbal and written communication skills.
• Certifications: Relevant certifications (e.g., CCNA, CCNP) are preferred.

Skills Required
Snmp, Firewalls, Cisco, Vpn, Aruba, Routing, Switching