Telesales Manager

Responsibilities:-

Leadership & Management: Strong team management capabilities, with experience in telesales team to meet performance targets.

Sales Expertise: Proven track record in telesales, with experience in driving B2C sales performance, preferably within insurance (health/life/travel) sectors.

Problem-Solving & Decision Making: Analytical and proactive in identifying solutions to challenges impacting team performance or operational efficiency.

Client Engagement: Strong skills in client relationship management.

Communication & Reporting: Excellent verbal and written communication skills with the ability to present and report on key performance indicators to senior management.

Performance Calibration: Ability to assess, monitor, and calibrate team performance against targets, offering coaching and support where necessary.

Escalation Handling: Experience managing escalations, both internally and with clients, ensuring resolution and maintaining operational stability.

Proficient in Systems & Tools: Comfortable using CRM tools, sales analytics, and Microsoft Office Suite to monitor, report, and enhance team performance.

Requirements:-

Graduation is mandate

6 Days working (Rotational Offs)

Location: Sector 44 Gurugram

Team Size: 80-100 associates

Exp. Min: 9 Years

Candidates from Insurance, banking, Fintech background are preferred.

Excellent Communication & Excel, Data Analytical Skills Mandate

Candidate from BPO background & Outbound Sales will be added advantage.

Regards,

Human Resources Team Leader @ Policybazaar.com

Suman Bhardwaj

9934827654

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Skills Required
Excel, Client Relationship Management, Telesales, Microsoft Office Suite, CRM Tools, Analytics, B2C Sales