Technical & Business Operations Agent (BPO)

Job ID: 204987

Required Travel : Minimal

Location: [[reqLocation]]

Who are we

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

We are seeking a dynamic and articulate Voice Process Executive to join our team. The ideal candidate will be responsible for handling customer interactions via voice calls, ensuring high levels of customer satisfaction, and resolving queries efficiently. This role requires excellent communication skills, patience, and a customer-centric approach.

What will your job look like

Handle inbound/outbound voice calls professionally and efficiently.

Address customer queries, complaints, and requests with empathy and clarity.

Maintain accurate records of customer interactions and transactions.

Follow communication scripts and guidelines as provided.

Escalate unresolved issues to the appropriate internal teams.

Meet performance targets including call quality, resolution time, and customer satisfaction.

Stay updated on product/service knowledge and process changes.

Adhere to company policies, compliance standards, and data privacy norms.

All you need is...

Required Skills & Qualifications

• Minimum qualification: Graduate in any discipline.
• 1–3 years of experience in a voice process (BPO/KPO/Customer Service preferred).
• Excellent verbal communication skills in English (and regional languages if applicable).
• Strong listening skills and ability to handle pressure.
• Basic computer proficiency (CRM tools, MS Office).
• Willingness to work in rotational shifts and weekends if required.
• Shift Timings - 5pm to 2am, 8pm to 5am, 1:30am to 10:30am.
  
  

Preferred Attributes

• Prior experience in international/domestic voice processes.
• Ability to multitask and manage time effectively.
• Positive attitude and team-oriented mindset.
  
  

Why You Will Love This Job

• You will have a wide scope of activities
• You will have excellent products and solutions
• You will have scope for professional development
  
  

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce
Skills Required
Ms Office, Listening Skills, Verbal Communication Skills, CRM Tools