Customer Service Representative

Job Title: Customer Service Executive

CTC: 2.5-4 LPA

Location: Gurugram

Experience: 0-5 years

Education: Graduation required

Job Summary:

We are hiring Customer Service Executives to manage customer queries and provide excellent support to our clients. The role requires strong communication skills and the ability to handle customer concerns professionally.

Key Responsibilities:

• Handle inbound and outbound customer calls related to insurance queries.
• Provide accurate information and resolve customer concerns efficiently.
• Maintain a high level of customer satisfaction by offering excellent service.
• Update customer records and process requests in a timely manner.
• Work closely with internal teams to address escalations.

Required Skills:

Strong verbal and written communication in Hindi and English.

Problem-solving skills with a customer-centric approach.

Ability to handle high call volume.

Basic computer proficiency.

Why Join Us

Work with India's leading insurance aggregator.

Competitive salary with attractive incentives.

Fast career growth and learning opportunities.

Supportive and energetic work environment.

About Policybazaar

Policybazaar is India's leading insurance aggregator that allows customers to compare, buy, and manage insurance policies from top insurers across the country. We are on a mission to simplify insurance for millions of customers by providing them with transparent, unbiased, and easy-to-understand information.

With a wide range of insurance products, including life, health, car, and home insurance, Policybazaar has transformed the way people make decisions about their insurance needs. We leverage technology to create a seamless and customer-friendly experience, ensuring that our clients are always empowered to make the right choices.

As an innovative, fast-growing company, we are committed to providing growth opportunities, dynamic work culture, and learning experiences to our employees. Join us, and be part of a team that is leading the way in revolutionizing the insurance sector!

Skills Required
Ability to handle high call volume, Basic computer proficiency, Problem-solving skills with a customer-centric approach