Executive - TCL Operations

Job Title

Executive - TCL Operations

Function

Operations

Reporting to

Manager - TCL Operations

• Purpose
  
  

Support all activities relating to operations of Temperature Control Logistics (TCL) shipments across the organization

• Key Responsibilities
  
  

Responsibilities


Operational

• Support in Formulation and driving the strategy for Temperature Control Logistics (TCL) operations across the organization
• Monitor and control all TCL packaging and storing related costs
• Support in designing and developing the policies, procedures and Standard Operating Procedures (SOPs) for TCL operations
• Support the planning, monitoring and controlling of all aspects of TCL shipments, to deliver customized solutions and improvements in service and cost performance
• Responsible for management of day to day operations of TCL shipments, across all locations as per SOPs
• Monitor the customer requirements for TCL to ensure, they are completed and delivered on time and within the correct temperature range
• Drive appropriate handling of TCL shipments as per customer specifications (temperature) through measures including use of appropriate packaging, monitoring of package temperatures, sending pre-alerts to locations for TCL shipments, etc.
• Oversee coordination with customers, regional sales teams, regional operations teams and any other relevant department to ensure delivery as per customer requirements
• Responsible for maintenance of all packaging inventory as per SOPs
• Drive appropriate handling and maintenance of freezers/ cold rooms and all TCL inventory and equipments including gel packs, temperature loggers, etc.
• Play an active role in the identification and empanelment of vendors for supply of dry ice as per organization requirements
• Play an active role in the development and sourcing of packaging solutions for TCL shipments and liaison with vendors (including international vendors) for the same
• Support in conduction of regular trainings of TCL operations staff on aspects related to preservation, handling, storing, and maintenance of TCL shipments
• Monitor the overall service quality of TCL operations and take necessary corrective action (as required) in coordination with the relevant departments
• Key Result Areas and Key Performance Indicators
  
  

S. No


Key Result Areas


Key Performance Indicators


Optimization of operating costs

• % reduction in overall Operating Costs (i.e. OCPK, OCPM) for TCL shipments
  
  

Reach Enhancement

• Number of new Pin Codes added for TCL Shipments
  
  

Drive overall operational performance for TCL shipments

• Overall service quality for TCL Shipments in terms of Net Service Levels (NSLs)
• Achievement of target NPS Scores for TCL Shipments
• % shipments rejected by customer on account of incorrect temperature during transit (data obtained from time loggers)
  
  

Ensure setup of effective operations processes and policies for TCL product

• Design and implement processes and SOPs for TCL as per plan
• Support in new product development for TCL( from an operational point of view)
  
  

Drive Employee Capability Building for Operations

• Design of operations training programmes for TCL operations teams as per timelines
• Conduct/ delivery of TCL operations training programs as per plan
• % coverage of TCL operations staff (as per plan) in terms of TCL training programmes

Skills Required
Packaging solutions