Talent.com
techsara solutions
Operations Managertechsara solutions • Ahmedabad, India
Operations Manager

Operations Manager

techsara solutions • Ahmedabad, India
30+ days ago
Job description

Role Overview

We're hiring an Operations Manager to lead day-to-day execution across Onboarding, Marketing, and Training/Upskilling teams. You'll own SLAs, build SOPs, streamline cross-team handoffs, and drive measurable outcomes (placements, conversion, NPS). This is an onsite leadership role aligned to U.S. hours.

What You'll Own

  • Team Leadership & Scheduling: Manage pods across Onboarding, Marketing (candidate submissions), Interview Support, and Training; create rosters, capacity plans, and shift coverage.
  • Process & SOPs: Design, document, and enforce SOPs for each stage—offer-to-onboard, resume revamps, job submissions, interview coordination, and training completion.
  • Pipeline Throughput: Monitor daily dashboards; remove bottlenecks to improve time-to-onboard, submissions/day, interviews scheduled, offer rate, and join rate.
  • Training & Upskilling Ops: Coordinate curricula, trainer calendars, candidate cohorts, assessments, and certification tracking; ensure readiness for placements.
  • Onboarding Excellence: Ensure accurate documentation, agreements (e.g., e-sign), background checks, and system access; zero-defect records.
  • Quality & Compliance: Run QA checks on resumes, submissions, and communications; uphold data privacy and audit-ready records.
  • Cross-Functional Coordination: Partner with HR, Finance/Collections, and Sales for smooth handoffs (e.g., invoices, payments, client requirements).
  • Automation & Tools: Champion CRM/ATS hygiene, automate routine steps, and standardize reporting.
  • Reporting & Reviews: Daily/weekly MIS, root-cause analyses, corrective action plans, and leadership updates.

Must-Have Skills & Experience

  • 5+ years in operations management within staffing/recruiting, edtech/training, BPO, or services environments; proven people management (15–50 headcount).
  • Strong program/project management (roadmaps, SLAs, RAID logs), data-driven decision-making, and obsession with execution.
  • Hands-on with CRM/ATS (preferably Salesforce), Google Sheets/Excel (lookups, pivots), and collaboration tools (Slack, Zoom, WhatsApp Business or similar).
  • Excellent communication, stakeholder management, conflict resolution, and coaching skills.
  • Comfort with night shift and U.S. client alignment; thrives in a fast-paced, target-driven setup.

Nice to Have (Big Plus at Techsara)

  • Salesforce familiarity (Reports, Dashboards; Flows/automation exposure).
  • Experience with e-signature and document workflows, and basic finance handoffs (invoices, collections).
  • Understanding of U.S. hiring terms & visas (OPT/CPT, H-1B/EAD, W-2/C2C).
  • Exposure to training operations (cohort management, assessments, LMS).
  • Process improvement frameworks (Lean/Six Sigma mindset).

Success Metrics You'll Drive

  • Reduced time-to-onboard and time-to-first-submission
  • Higher submissions-to-interview and interview-to-offer conversion
  • Improved show-up and join rates
  • On-time SOP compliance and zero critical defects
  • NPS/CSAT improvements from candidates and internal stakeholders

Location & Work Setup

  • Onsite — Ahmedabad office
  • Night Shift: 8:00 PM – 5:00 AM IST (Mon–Fri)

Why Join Us

  • Lead multi-team operations with clear ownership and impact
  • Work directly with leadership; fast growth path
  • Build scalable systems and playbooks for the next phase of expansion


Skills Required
Edtech, Slack, Bpo, Excel, google sheets , Recruiting, Staffing, Lean Six Sigma, Lms, Training, ATS, Salesforce, Crm, Project Management
Create a job alert for this search

Operations Manager • Ahmedabad, India

Similar jobs

Finance Operations Manager

Intas PharmaceuticalsAhmedabad, Republic Of India, IN

Assist in the preparation of accurate and timely monthly financial results in line with Group reporting requirements.Provide robust variance analysis, bridges, and clear commentary to explain opera... Show more

 • Promoted

Customer Success Manager - SMA

BrightEdgeAhmedabad, Gujarat, India

About the Company BrightEdge Location: Bengaluru / Mumbai / Delhi / Pune (Remote) Experience: 3-8 years Timings - EST / PST (4:30 PM to 1:30 AM IST) Customer Success Manager Level Senior Indi... Show more

 • Promoted

Project Manager - Epm

DonyatiAhmedabad, Republic Of India, IN

As a Project Manager, you will be responsible for overseeing the planning, execution, and delivery of complex projects.The ideal candidate will have proven experience as a Project Manager for Oracl... Show more

 • Promoted

RCM Project Manager/ Operations Manager

EMPClaimsAhmedabad, Gujarat, India

Company Description EMPClaims is a leading Revenue Cycle Management company with over a decade of expertise in medical billing, coding, telemedicine, workers compensation, and patient intake soluti... Show more

 • Promoted

Rcm Project Manager/ Operations Manager

EMPClaimsAhmedabad, Republic Of India, IN

EMPClaims is a leading Revenue Cycle Management company with over a decade of expertise in medical billing, coding, telemedicine, workers compensation, and patient intake solutions.The company spec... Show more

 • Promoted

Operations Specialist – Design

EmeritusAhmedabad, Gujarat, India

Company Overview: Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.I... Show more

 • Promoted

Customer Success Manager

TestGrid.ioAhmedabad, Gujarat, India

Job Title: Customer Success Manager Role Summary : The CSM will play a critical role in ensuring customer satisfaction, product adoption, and long-term success.This role requires a strong blend o... Show more

 • Promoted

Technical Project Manager – ISV & Integration Delivery

Cloud 9 ERP SolutionsAhmedabad, Gujarat, India

Role Summary We’re looking for a hands-on Technical Project Manager to drive delivery of custom ERP solutions, integrations, and internally developed ISV products.This is not a coordination-only ro... Show more

 • Promoted

Loyalty Program Manager

LoyyalAhmedabad, Republic Of India, IN

Loyyal is a leader in loyalty innovation, delivering an Enterprise SaaS Suite powered by patented blockchain technology.The company focuses on transforming the loyalty industry through greater effi... Show more

 • Promoted

Project Manager – Telecom Services (India)

IG NetworksAhmedabad, Gujarat, India

Project Manager – Telecom Services (India) ONLY RESUMES IN ENGLISH WILL BE ACCEPTED.Remote (India) | Freelance IG Networks is a rapidly growing global telecommunications company with a presence ... Show more

 • Promoted

Technical Project Manager – Isv & Integration Delivery

Cloud 9 ERP SolutionsAhmedabad, Republic Of India, IN

We’re looking for a hands-on Technical Project Manager to drive delivery of custom ERP solutions, integrations, and internally developed ISV products.This is not a coordination-only role.You will o... Show more

 • Promoted

Account Manager

TestGrid.ioAhmedabad, Republic Of India, IN

The Account Manager (AM) will be the primary owner of commercial health, revenue retention, and account expansion at TestGrid.This role bridges the gap between customer business goals and company r... Show more

 • Promoted

Project Manager

Tech HoldingAhmedabad, Republic Of India, IN

At least 5 years managing multiple data implementation projects.Hands on Agile experience with Agile methodologies (Scrum, Kanban, or SAFe).Impressive executive presence and communication abilities... Show more

 • Promoted

Site Manager and Projects Lead

Adani Energy Solutions Ltd.Ahmedabad, Ahmadabad (district); Gujarat, IN

Position: Head Project (Site) Location: PAN India Experience: 15–25 Years Short Description: Seeking an experienced Site Head – Projects to lead end-to-end execution of Transmission ... Show more

 • Promoted

Sales Operations Specialist

PomeroyAhmedabad, Gujarat, India

Strong understanding of end‑to‑end sales processes, pipeline management, forecasting, quota/territory planning, and bookings/revenue metrics.Exceptional analytical skills combined with sound busine... Show more

 • Promoted

Project Manager - EPM

DonyatiAhmedabad, Gujarat, India

Project Manager – Oracle EPM As a Project Manager, you will be responsible for overseeing the planning, execution, and delivery of complex projects.The ideal candidate will have proven experience a... Show more

 • Promoted

Assistant Manager - Office Operations

Sikich IndiaAhmedabad, Ahmadabad (district); Gujarat, IN

Assistant Manager - Office Operations.The ideal candidate would be supervising and implementing efficient office procedures.The candidate will play a key role in maintaining organizational efficien... Show more

 • Promoted

Partner Operations Manager

EmeritusAhmedabad, Gujarat, India

Partner Operations Manager, University Partnerships – Job Description Role Summary The Partner Operations Manager (POM) serves as the primary operational partner between Emeritus and its universit... Show more

 • Promoted

Head of Operations (Wealth & Trading)

RevolutAhmedabad, Gujarat, India

About Revolut People deserve more from their money.More visibility, more control, and more freedom.Since 2015, Revolut has been on a mission to deliver just that.Our powerhouse of products — includ... Show more

 • Promoted

Growth & Lead Generation Manager (Remote)

First Choice Business Debt SolutionsAhmedabad, Gujarat, India
Remote

Company Description First Choice Business Debt Solutions is dedicated to helping small businesses, particularly Construction, Trade, and Trucking companies, overcome financial hardships caused by M... Show more