Position: D2C Online Sales & Customer Support Executive
Location: On-site – Seasons Business Square, Aundh, Pune
Reports to: Marketing & Sales Head
Role Overview:
We are seeking a fashion-savvy professional with 2–4 years of experience in online/D2C sales and customer service. The ideal candidate will have a background in the fashion industry, strong product knowledge, and the ability to convert online interest into sales while ensuring exceptional customer experiences.
Key Responsibilities:
1. Boost Online Sales
• Manage product listings, descriptions, and images to reflect brand aesthetics.
• Drive conversions through offers, upselling, cross-selling, and styling recommendations.
• Monitor sales analytics, traffic, and conversion rates to improve performance.
• Coordinate with marketing for new launches and seasonal campaigns.
• Recover abandoned carts through follow-up strategies.
2. Customer Support & Styling Assistance
• Handle queries via email, WhatsApp, social media, and phone.
• Provide styling tips, size guidance, and product recommendations.
• Resolve complaints, returns, and exchanges with professionalism.
• Maintain high customer satisfaction and loyalty.
3. Coordination & Operations
• Work with warehouse/logistics for timely order processing and delivery.
• Update CRM with customer interactions and follow-up actions.
• Collaborate with design and marketing teams to align online offerings with current collections.
Requirements:
• Fashion industry background with strong product and styling sense.
• 2–4 years' experience in online sales, D2C, or e-commerce roles.
• Excellent communication and customer service skills.
• Knowledge of Shopify or similar e-commerce platforms.
• Data-driven mindset with basic analytics knowledge.
Performance Metrics:
• Online sales growth and conversion rate improvement.
• Customer satisfaction score (CSAT).
• Query resolution time and repeat purchase rate.
D2C Online Sales & Customer Support Executive • Pune, India
BiofuelCircle Customer Success team is responsible for Subscriber Onboarding, User training and Customer Support to ensure higher level of usage and utility for the platform.Customer Success teams ... Show more
Position: B2B Sales Executive – FRIDO (Chair Segment) Department: Mobility & Wellness Industry: Ergonomic Furniture / Healthcare & Wellness Products Reports To: SVP Business Development Locatio... Show more
Company Description DEONICS Technologies Private Limited provides a wide range of technology services that help businesses manage and optimize their IT infrastructure.The company’s offerings inclu... Show more
About our company: Vyrian is an award-winning global provider of semiconductor and electronic components, engineering lab services, and data solutions.We specialize in reducing costs and accelerati... Show more
Job Description The candidate for this position will excel at creating and closing new opportunities.By using a consultative approach to selling, this person will use their expertise to identify a... Show more
We’re Hiring: Inside Sales Executive | AI Products Remote, India | 2–4 Years Experience We’re looking for a driven Inside Sales Executive to join our AI company.The ideal candidate will have strong... Show more
Statusbrew is a social media management platform used by teams and agencies worldwide to schedule content, manage engagement across 20+ channels, run analytics, and moderate conversations, all from... Show more
To become a part of an aggressive and constantly growing Sales Team and an Enterprise focused Global Brand.What you'll be Responsible for?.Should have expertise in direct selling and a good track r... Show more
About the Company LEAI is building the future of legal intelligence by connecting expert witnesses and legal professionals through technology, data, and trusted relationships.Our mission is to mode... Show more
India’s 1st International Courier & Logistics company with its own network spanning 125 countries.We serve corporate clients and businesses worldwide, offering secure and reliable courier, air carg... Show more
B2B Sales Executive – FRIDO (Chair Segment).Ergonomic Furniture / Healthcare & Wellness Products.FRIDO is looking for a driven and result-oriented.Chair Segment across corporate, institutional, and... Show more
Unique Air Express is India’s 1st International Courier & Logistics company with its own network spanning 125 countries.We serve corporate clients and businesses worldwide, offering secure and reli... Show more
Prospect relentlessly to build pipeline and build strong relationships with prospects.Own the experience we give every prospective customer from the first time they interact with us.Be responsible ... Show more
Hiring: Inside Sales Executive.Salary: ₹15,000 – ₹40,000/month + Attractive Incentives.We are looking for a driven Inside Sales Consultant who can guide prospective students about professional care... Show more
