Customer Success / Renewal Specialist

Job Purpose :

This solution-focused professional will be responsible for new / old opportunities within existing and prospective clients.

Responsibilities :

Drives sales of resold services such as renewals, product support etc.

Has ability to address end customers, channel partners & vendors.

Works with internal product sales teams to drive incremental revenue opportunities

Meet or exceed assigned sales target.

Performs reporting functions on an ongoing and timely basis including Quotes, Bookings and renewals.

Meets End Users / Partners to convey the benefits of our services and the prices thereof.

Generates documentation to ensure that the orders booked are taken up for invoicing for the services within the permitted time frames.

Pursues discussion with the buyers for payment to be realized within the granted credit period.

Meet or exceed assigned sales target.

Develop and maintain a quality pipeline of services

Knowledge, Skills and Experience :

Degree holder with minimum 1 year of inside sales or relevant experience in IT industry

Ability to do renewal of contracts is mandatory.

Customer-oriented with positive attitude

Good communication & interpersonal skills

Willingness to acquire new skills / product knowledge

Team player and independent worker

IT Savvy

Key Skills

What’s In It For You?

• Elective Benefits : Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career : Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being : Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion : It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community : Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tech Data, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.