Customer Success Manager

Position: Customer Success Manager

Location: Gurgaon (Hybrid)

Type: Fulltime with BayOne

Responsibilities:

Skills Required

Must have CSM experience in technology industry with tools similar to Jira, SFDC, ServiceNow, Hubspot, Gainsight, ERP-CRM such as Oracle, SAP, Ariba

1. Communication and interpersonal skills
2. Problem-solving and analytical thinking
3. Product knowledge and technical expertise
4. Time management and organization
5. Data analysis and interpretation
6. Strategic thinking and planning

Benefits of a CSM

1. Increased customer satisfaction and loyalty
2. Reduced churn rate
3. Improved customer retention
4. Enhanced product adoption
5. Revenue growth through upsell/cross-sell opportunities

Typical Career Path

1. Customer Support Representative
2. Account Manager
3. Customer Success Manager
4. Senior Customer Success Manager
5. Director of Customer Success

Skills Required
Servicenow, Hubspot, Sfdc, Ariba, Oracle, Jira, Sap