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Information Technology Infrastructure ManagerReNew • Gurgaon / Gurugram, Gurugram, India
Information Technology Infrastructure Manager

Information Technology Infrastructure Manager

ReNew • Gurgaon / Gurugram, Gurugram, India
30+ days ago
Job description
  • Provide end-to-end IT support for VIP users, especially the CEO and management group.
  • Ensure optimal performance and uptime of Apple (macOS and iOS) and Windows devices used by VIPs.
  • Deliver high levels of responsiveness, discretion, and professionalism.
  • Lead and manage a team of DSS engineers operating on a 24x7 shift basis.
  • Monitor team performance, provide coaching, and ensure adherence to SLAs.
  • Coordinate shift schedules and maintain consistent support coverage.
  • Oversee daily IT infrastructure operations and end-user support activities.
  • Ensure adherence to IT policies, procedures, and best practices.
  • Coordinate IT support for company-wide events, including AUDIO/VIDEO setup and troubleshooting.
  • Provide expert support for Apple platforms (macOS and iOS).


Skills Required
Windows, Ios, Troubleshooting
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Information Technology Infrastructure Manager • Gurgaon / Gurugram, Gurugram, India

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