Information Technology Infrastructure ManagerReNew • Gurgaon / Gurugram, Gurugram, India
Information Technology Infrastructure Manager
ReNew • Gurgaon / Gurugram, Gurugram, India
30+ days ago
Job description
Skills Required
Windows, Ios, Troubleshooting
- Provide end-to-end IT support for VIP users, especially the CEO and management group.
- Ensure optimal performance and uptime of Apple (macOS and iOS) and Windows devices used by VIPs.
- Deliver high levels of responsiveness, discretion, and professionalism.
- Lead and manage a team of DSS engineers operating on a 24x7 shift basis.
- Monitor team performance, provide coaching, and ensure adherence to SLAs.
- Coordinate shift schedules and maintain consistent support coverage.
- Oversee daily IT infrastructure operations and end-user support activities.
- Ensure adherence to IT policies, procedures, and best practices.
- Coordinate IT support for company-wide events, including AUDIO/VIDEO setup and troubleshooting.
- Provide expert support for Apple platforms (macOS and iOS).
Skills Required
Windows, Ios, Troubleshooting
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Information Technology Infrastructure Manager • Gurgaon / Gurugram, Gurugram, India