Technical Support Engineer

Job Description :

The Support Engineer serves an important role within our team and requires the following background :

• 2-4 years' experience supporting internet systems, with co-dependencies on a wide range of geographically diverse partner systems
• Proficient in writing SQL queries (DDL, DML, DQL commands and stored procedures) and very good knowledge on MySQL and MSSQL databases.
• Good knowledge of Linux, Networking, and hands on experience in Jenkins for deployments.
• Hands on experience of Supporting Java Applications.
• Proficient understanding of different types of errors & exceptions in application generated logs. Analyzing logs, debugging and driving issues to closer.
• Hands on Experience in Splunk Enterprise.
• Should be able to write SPL queries, handle machine generated logs, and create and edit Splunk Alerts, Reports and Dashboards.
• Good knowledge of shell scripting, daily work automation through scripting and cron.
• Basic knowledge in MongoDB, Postman.
• Good knowledge of Microsoft Excel to do basic reconciliations.
• Coordinating with different teams and stakeholders for resolving the issues related to application and data reconciliations.
• Experience of using IT management software and tools (JIRA, Confluence).
• Good understanding of ITIL processes like Incident Management, Problem Management, Change Management concept.
• Excellent analytical and problem-solving skills.
• Open to learning new tools & technologies.
• Proven ability to take up customer facing role which involves multiple stakeholder management
• Excellent English - both written and verbal
• Bachelor's degree in engineering or similar from a reputable institution
• Passion to personally grow, and curiosity to continually learn and shape our international support team

(ref : hirist.tech)