Operations Manager

Role Overview

This role owns the warehouse, logistics, and inventory function end-to-end, ensuring 100% accuracy, operational compliance, and timely fulfillment across ecommerce, marketplaces, and B2B channels. You’ll lead the warehouse team, streamline processes, improve turnaround times, minimize leakages, and deliver operational excellence across all physical movement of inventory.

This is a high-ownership role, not just dispatching stock, but ensuring product availability, operational responsiveness, and speed that translates directly to revenue.

Key Responsibilities

1. Warehouse Operations & Process Ownership

• Oversee the entire operational cycle including GRN, inward QC, putaway, sorting, picking, packing, dispatch, and daily physical flow of goods.
• Ensure 100% adherence to established SOPs including FIFO, SKU-level separation, stock hygiene standards, and packaging norms.
• Maintain strict compliance with GRN timelines, inward checks, repacking and reconciliation schedules with zero tolerance for procedural lapses.
• Reduce pilferage, leakages, discrepancies, return mishandling and operational inefficiencies through continuous audit and process improvement.
• Ensure B2B fulfillment within the committed delivery slot and delivery readiness for marketplace and D2C orders at all times.

2. Inventory Management & Accuracy

3. Logistics & Dispatch Excellence

4. Cross-Functional Leadership

5. Team Management & Performance Delivery

6. Reporting, Visibility & Insights

7. Cost & Efficiency Optimization

8. Communication & Stakeholder Coordination

Skills & Experience We’re Looking For