Customer Support Specialist

About Us

Founded in 2016, Docterz has grown to become one of the leading software product companies helping doctors to automate the process and increase their productivity. Docterz understands this need and behaves like an extension of each of them. Allowing technology to streamline day-to-day issues like administration and finances, it adapts to each and every doctor's specific problems. That too in a simple and doctor-friendly manner. Now, doctors can concentrate completely on their practice while their extension, Docterz, manages their practice for them.

Learn more about us on our website, www.docterz.in

Company Description

Docterz is a practice management solution located in Mumbai, dedicated to supporting doctors in streamlining their day-to-day operations. The company's goal is to allow doctors to focus on patient care by managing administrative and financial tasks efficiently. By understanding the unique challenges faced by medical professionals, Docterz serves as an invaluable extension to their practices.

Freshers/ Experienced

Role Description

This is a full-time customer support executive role based on-site in Pune & Hyderabad The Customer Support Executive will be responsible for providing offline and technical support to doctors, ensuring customer satisfaction through effective communication and problem-solving. The role involves delivering high-quality customer service to address individual needs and inquiries.

Job location

Pune/Hyderabad

Qualifications

• Customer Support, Customer Satisfaction, and Customer Service skills
• Offline Support and Technical Support proficiency
• Excellent communication and interpersonal skills
• Ability to prioritize and manage multiple tasks efficiently
• Problem-solving and troubleshooting abilities
• Experience in a similar role is a plus
• Bachelor's degree in a related field

Skills Required
Troubleshooting, Customer Support, Customer Satisfaction, Problem-solving, Technical Support, Customer Service