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Sell.Do
Customer Success-OnboardingSell.Do • Pune, India
Customer Success-Onboarding

Customer Success-Onboarding

Sell.Do • Pune, India
19 days ago
Job description

JOB DESCRIPTION

  • Develop, implement, and optimize a seamless onboarding process for new customers.
  • Lead new customer implementations by offering guidance, best practices, and product expertise.
  • Work closely with Sales and Customer Success teams to ensure smooth transitions from sales to onboarding.
  • Conduct product training sessions and webinars for new customers, ensuring they understand key features, workflows, and best practices.
  • Provide personalized onboarding assistance to clients based on their specific use cases.
  • Create and maintain self-service resources such as video tutorials, FAQs, and knowledge base articles.
  • Ensure customers successfully adopt the platform and experience its value within the first 30-60 days.
  • Monitor customer progress during onboarding and provide proactive support to resolve any issues or roadblocks.
  • Track and report onboarding success metrics, including customer engagement, satisfaction, and time-to-value.
  • Collaborate with the Product and Engineering teams to ensure the onboarding process reflects the latest platform features and improvements.
  • Share customer feedback with internal teams to drive product enhancements.
  • Analyze onboarding data and customer feedback to continuously improve the process and reduce friction.
  • Identify areas for improvement in onboarding materials, resources, and communication strategies.


Skills Required
Product Training

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Customer Success-Onboarding • Pune, India

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