Senior Project Manager (PSS07758)

About the client : PSS has been mandated to hire a Senior Property Manager for a full-service Property Management company that provides services post-purchase of a residential and commercial asset. He / she will be independently responsible for managing a technologically advanced residential property, featuring world-class amenities. This role oversees the successful transition and takeover of the property, establishing top-tier hospitality and residential property management processes in alignment with company standards. The focus is on delivering exceptional resident experiences, ensuring operational excellence, and maintaining high standards of safety, security, and efficiency.

Job Purpose

Operational Management

• Team Leadership : Mentor and guide teams to deliver the company's vision and services as per client agreements, ensuring alignment with organizational goals.
• Guest Experience : Ensure impeccable resident and guest experiences in public areas (lobby, clubhouse, common areas) by implementing best-in-class hospitality and housekeeping standards.
• Community Guidelines : Formulate and enforce operational guidelines for amenities, including dos and don'ts for users, to maintain a cohesive community environment.
• Process Documentation : Focus on backend processes and documentation to support seamless operations and superior user experiences in public areas.

Project Takeover

Maintenance & Management

Performance Management

SOP and Best Practices

Safety & Security

Amenities and Events

Budgeting and Reporting

Audit Reporting

Generate monthly report cards for each department and implement rating improvement plans based on property audit reports.

Qualifications And Experience

Educational Qualifications :

Bachelor's degree in Engineering; background in hospitality preferred

Experience

Minimum 15 years of total experience, with at least 5 years managing buildings over 50 stories

Key Competencies

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Skills Required

Team Development, Process Improvement, Resource Management, Maintenance Management, Vendor Evaluation, resource efficiency, Fire Safety, Goal Setting, Performance Management, Service Transition, Team Leadership, Mis Reporting, Operational Management, Process Documentation, Budget Planning, Cost Control, Security Protocols