Support and Operations Manager

Support & Operations Manager

Location : Jaipur (Travel Required)

Company : Rupk Connect Pvt. Ltd.

Employment Type : Full-time

About the Role

We are looking for a Support & Operations Manager who can ensure smooth onboarding, successful product adoption, and long-term client satisfaction. The role involves both office and on-site responsibilities, with travel to client locations as needed.

Key Responsibilities

1. Oversee client onboarding and complete account setup.

2. Deliver product training sessions and ensure clients go live successfully.

3. Conduct demos for prospective and existing clients.

4. Manage on-site manpower and ensure smooth event / operational execution.

5. Build and maintain strong client relationships.

6. Coordinate and document client customization or feature requests.

7. Handle support escalations and ensure timely resolution.

8. Identify upselling and cross-selling opportunities during interactions.

9. Travel to client sites across cities as operational needs arise.

Requirements

• Strong communication and presentation skills
• Experience in client-facing roles (support / operations / account management)
• Ability to manage teams and on-ground workflows
• Willingness to travel for client setups, training, and operational support
• Problem-solving attitude with ownership mindset
• Comfortable with technology platforms and product training

Why Join Us

If you're passionate about customer experience and operational excellence, we'd love to hear from you.