Analyst - Pega Development [T500-20406]

About H.E. Services :

At H.E. With a vibrant tech center in Hyderabad, you’ll have the opportunity to contribute to technology innovation for Holman Automotive, a leading American fleet management and automotive services company. Our goal is to continue investing in people, processes, and facilities to ensure expansion in a way that allows us to support our customers and develop new tech solutions.

Holman has come a long way during its first 100 years in business. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Join us and be part of a team that's transforming the way Holman operates, creating a more efficient, data-driven, and customer-centric future.

Roles & Responsibilities :

Manage daily administration of user access and roles through Operators, Access Groups, and Roles. Configure and maintain case types, properties, flows, validation rules, and decision logic. Support routing, approvals, and workflow automation using Pega’s rule-based architecture.

Maintain the security of Pega through internal Pega settings, activity audits, sharing rules, permission sets, roles, profiles, etc.

Utilize Pega RULES Process Commander to adjust visual modeling and rule configuration.

Develop and maintain reports and dashboards for users at all levels of the organization.

Maintain and improve data integrity (i.e. monitor exception reports, merge records, de-dupe records.

Create and maintain documentation of technical issues, training, and any modifications to Pega.

Import and export rules.

Participate in QA testing of internal Pega projects.

Assist with Pega related applications such as Salesforce.

Other Pega related tasks and projects as assigned by management.

Perform all other duties and special projects as assigned.

Education and / or Training :

Bachelor’s degree is preferred.

Knowledge of Pega, PRPC, Salesforce, and API’s is preferred.

Relevant Work Experience :

IT Help Desk familiarity

Advanced skills in Microsoft Word, Excel, and PowerPoint

Experience with Java is preferred but not required.

Planning / Organizing / Managerial Knowledge :

Ability to manage multiple projects and perform under pressure is required

Communicating & Influencing Skills :

Excellent interpersonal skills, as well as strong communication skills, verbal and written to both technical and non-technical audiences.

Ability to listen to requests and provide input on how that change will affect (positively or negatively) other aspects of Salesforce and provide alternatives if necessary.