Sr Consultant and Consultant

Job description

Mandatory Skills

• Zealously promotes our Customer Centric approach : working to be a part of our customer's solutions.
• Triage desktop support tickets, and work with the NOC and Desktop Engineering teams to resolve issues.
• Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds Service Level Objectives.
• Provide PC and Apple hardware support for escalations.
• Provide necessary desktop application support and deployment.
• Troubleshoot and support remote connectivity, VPN (Virtual Private Network) clients, Web conferencing, and Email.
• Create and maintain KB (Knowledge Base) articles, runbooks and desktop instructions for all routinely performed tasks.
• Be the escalation point and provide training for lower-level technicians

Roles And Responsibilities

Skills Required

Mobile Device Management, Gpo, Customer Service