Associate Global Support

Company : MOL Information Technology

Location : Kolkata, West Bengal

Experience : 0-2 years

Employment - Full-Time

Job Profile :

• Monitor the flow of all Functional Support incidents, requests or queries addressed to the Global Support Team in the production system.
• Track all alert emails and take required action
• Follow defined process flow for all cases
• Handle Code Registration Requests from Users.
• Handle Data Provision task.
• Do Primary analysis for responding to user queries
• Provide root cause analysis on reported problems and suggest solutions wherever possible
• Contact MOL Users, Development teams and others directly when a problem is identified or needs more information.
• Coordinate with Development & System Support teams as required
• Track Releases / Data Patches and Coordinate Release Management process with stakeholders.
• Send Announcement mail to Users about Application Usage Restriction during system Update / Maintenance / Program Release
• Update daily log sheets and ensure proper shift hand-over
• Document standard procedures
• Provide support during UAT and Training
• Ensure task timelines are met consistently, and the process standards are followed.
• Gain knowledge of the International Shipping Industry business.
• Become familiar and remain up-to-date with the MOL-IT software applications, standards and guidelines and perform all tasks accordingly.
• To complete all related tasks commiserating the position that may be assigned by the superiors from time to time

Preferred Skill Set :

Education :

Bachelor's degree in information technology, computer science, or related field.

Skills Required

Sql