Salesforce Developer - Customer Care Agent Servicing

Qualifications

JOB DESCRIPTION

• Bachelor's or master's degree in computer science, Information Technology or related field.
• 4-5years of software development experience and multicloud architecture experience (Service cloud / Vlocity omnistudio
• Experience with Omni studio (Data Raptor / Integration procedure / Omni script / Flex card / Trigger,Apex, Lightning Web Components / Aura Components, and managed packages, and strong hands-on experience in development practices.
• Experience in designing and implementing complex Salesforce solutions, including creating Salesforce flows, entry-criteria / profiles, and data migrations
• Demonstrated ability to create flows, modify objects, create custom objects, write Apex, triggers and integrate API services using an IDE / VisualSourceCode / Codebuilder.
• Demonstrated understanding of differing integration patterns.
• Experience with system integrations involving Salesforce.com web services (JSON, SOAP), as well as Vlocity Integration Procedure.
• Develop Apex (classes and triggers) to extend Salesforce to business requirements.
• Custom User Interface development, including Lightning pages and Web Components.
• Develop high-quality code that satisfies customer needs and strives for simplicity, clarity, and testability.
• Use Salesforce APIs to integrate with other corporate systems following existing standards.
• Integrate additional business applications to Salesforce (such as DocuSign / Emplifi / Medialla / GCP / Mulesoft).
• Collaborating with Ford IT / Development teams to integrate Salesforce across the business.
• Adhere to Salesforce best practices, maintain code documentation, and write / maintain test classes for all custom development. Extend those best practices across Ford organizations.
• Adhere to established development practices and processes in Ford development teams.
• Take ownership of release cycles to implement and deploy new / updates to existing applications and code.
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration skills.

Nice to have

Responsibilities

QUALIFICATIONS

Skills Required

Json, Html, docusign , Trigger, Lightning Web Components, Javascript, APEX, Aws, Salesforce, Css, Mulesoft, Soap, Gcp, Visualforce, Dynatrace, Splunk, Azure